Action Yes No
Step 8
Check for missing or faded text on prints.
aFrom the Copy screen, navigate to:
Advanced Options > Advanced Imaging
bAdjust the settings:
•Sharpness—Increase the current setting.
•Contrast—Increase the current setting.
cResend the copy job.
Do prints have missing or faded text?
Go to step 9. The problem is solved.
Step 9
Check for washed‑out or overexposed output.
aFrom the Copy screen, navigate to:
Advanced Options > Advanced Imaging
bAdjust the settings of the following:
•Background Removal—Reduce the current setting.
•Shadow Detail—Reduce the current setting.
cResend the copy job.
Do pages show washed‑out or overexposed prints?
Contact customer
support.
The problem is solved.
Scanner unit does not close
Action Yes No
Check if there are no obstructions between the scanner unit and the
printer.
aLift the scanner unit.
bRemove any obstruction that keeps the scanner unit open.
cLower the scanner unit.
Did the scanner unit close properly?
The problem is solved. Contact customer
support.
Solving fax problems
•“Caller ID is not shown” on page 351
•“Cannot send or receive a fax” on page 351
•“Can receive but not send faxes” on page 353
•“Can send but not receive faxes” on page 354
•“Fax and e-mail functions are not set up” on page 35 5
•“Received fax has poor print quality” on page 355
Troubleshooting 350