9 TROUBLESHOOTING

Problem

Possible Solution

 

 

 

audio mode (Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).

 

• Verify that the receiver is properly configured to work with all

 

connected speakers.

 

 

There is no video on

• Verify that the TV is powered on and set to the appropriate input

the TV screen

source for the DCH receiver.

 

• Verify that the DCH receiver is powered on and tuned to an

 

authorized cable channel.

 

• Verify that all video cables between the DCH receiver and the TV

 

are firmly connected.

 

• Verify that the coaxial cable feed is firmly connected to the DCH

 

receiver and the wall jack.

 

• If the DCH receiver video output is connected to a home theater

 

unit, verify that the home theater unit is powered on and set to the

 

appropriate input source.

 

• If the DCH receiver video output is connected to a TV through an

 

HDMI connection, power off the TV and then power off the DCH

 

receiver. Wait one second and then power on the devices.

 

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available

 

on the DCH receiver. To select a different format:

 

1. Ensure that your DCH receiver is plugged into a power outlet and is turned off.

 

2. Press the MENU key on the front panel. Your settings are displayed on the

 

DCH receiver front panel display.

 

3. Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.

 

4. Press the ► key to cycle through the available output formats until a picture

 

displays on the TV.

 

 

No graphics or

If you use the IEEE-1394 connection, on-screen graphics, including closed captions

program guides appear

and program guides, are not displayed by the DCH receiver. On-screen graphics and

on the TV screen

captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or

 

component video instead.

 

 

No closed captions

• Verify on the User Settings menu that closed captions are enabled

display

on the DCH receiver.

 

• Verify that closed captions are enabled on the TV.

 

 

There are black bars to

Wide screen TVs display 4:3 programs in this format unless set to Stretch. Turn on the

the right and left of the

4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen TVs

picture

to stretch the video to fill the screen (see your TV manual for information about

 

stretching 4:3 video).

 

• If the DCH6416 is connected to a wide screen TV, verify that the TV

 

TYPE is set to 16:9 in the User Settings menu.

 

Many HD programs are broadcast in pillar-box format with black bars to the left and

 

right of the picture. These programs are broadcast in 16:9 HD formats even though

 

the video is not 16:9.

 

 

There are black bars

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below

above and below the

the picture) because of the shape of the display screen.

picture

• Turn on the 4:3 OVERRIDE feature in the User Settings menu. This

 

 

enables most standard screen TVs to display a full screen picture

 

when the DCH6416 is tuned to a 4:3 program.

 

• Set the TV TYPE to 4:3 Pan-Scan. This enables the DCH6416 to

 

remove the black bars above and below the picture when possible.

 

Some SD programs are broadcast in the letterbox format with black bars above and

 

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