9 TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This

information is to help you quickly solve a problem. If your problem still exists,

contact your service provider.

Problem Possible Solution
The DCH receiver will
not power on
The DCH receiver may have received a software update and may not power on while
the new software is being installed. Try again in a few minutes.
• Verify that the AC power cord is connected to the DCH receiver and
an AC outlet. Unplug the DCH receiver from the AC outlet, plug it
back in, and then press the POWER button.
• If the DCH receiver is connected to a switched outlet on another
unit, verify that that unit is powered on. Unplug the power cord from
the DCH receiver’s AC outlet, plug it back it in, and then press the
POWER button. It is recommended to use an unswitched outlet, if
possible.
• Press the POWER button on the DCH receiver front panel instead of
the remote control. The batteries in the remote control may be
depleted.
The remote control
does not work
• Verify that the remote control is in “Cable” mode.
• Verify that there are no obstructions between the remote control
and the DCH receiver. Aim the remote control directly at the DCH
receiver front panel, not the TV or VCR.
The angle between the remote control and the DCH receiver may be too large. Stand
in front of the DCH receiver and not too far to either side.
• Press and release operation keys one at a time, firmly and
deliberately.
• Try changing channels using the buttons on the DCH receiver front
panel.
• Check the batteries in the remote control. Install new batteries if
needed.
There is no audio when
viewing cable channels
• Verify that the mute button on the DCH receiver or the remote
control has not been pressed. Press mute on the remote control to
restore sound.
• If the DCH receiver audio output is connected to the TV, verify that
the mute button on the TV has not been pressed.
• If the DCH receiver audio output is connected to a home theater
receiver, verify that the receiver is set to the appropriate input
source and the mute button on the receiver has not been pressed.
• Verify that you have the correct cables for the audio connections.
• Verify that the audio cables are firmly connected between the DCH
receiver and the audio playback device (TV, receiver, DVD player,
etc.).
There is no audio from
the center and/or
surround speakers of a
home theater receiver
connected to the DCH
receiver
Not all Dolby Digital® programs feature full 5.1 surround sound. In some cases, the
programs may only contain left and right stereo audio.
• Verify that the S/PDIF cable (coaxial or optical) is firmly connected to
the DCH receiver and the home theater receiver.
• Verify that the home theater receiver is set to a surround sound
31