NEC 2400IMX system manual Acdplt Alternate Night CCV, Index, Step

NIGHT SERVICE - ACD

5.When a call attempts to queue to a split using the Conditional Queue to Split instruction in a CCV and the split is in Night mode, the Conditional Queue to Split instruction is skipped.

6.When alternate routing is required by a split, Call Forwarding - Split - ACD [C-127A]may be used to provide a more dynamic choice of the pilot number used for the new routing.

7.When a split enters Night mode automatically, using the MIS, Call Forwarding - Split - ACD [C-127A]is canceled.

8.For multi-split positions the NIGHT key activates night mode for the agent’s attribute split only. The attribute split is the first split assigned for the agent’s logon ID. Refer to Multi-Split Agent - ACD [M-90A]for related information.

PROGRAMMING

Step 1: ACDPLT - ALTERNATE NIGHT CCV:

INDEX:	CCV index number to be routed in the night mode
STEP:	CCV step number to be routed in the night mode

Step 2: ACDSPL - Assign the pilot number of the Night mode destination.

DIR NUMBER NIGHT: 5 digits maximum

Step 3: AKYD - Assign “Night” key to a supervisory position when DAY/NIGHT mode is changed over by the supervisory position.

CHAPTER 5	NDA-24282 (E)
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