Reference Manual for the Model RP614 v2 Web Safe Router
6-6 Troubleshooting
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
— Make sure the LAN port LED is on. If the LED is off, follow th e instructions in “LAN
or WAN Port LEDs Not On” on page 6-2.
— Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and router.
• Wrong network configuration
— Verify that the Ethernet card driver software and TCP/IP soft w are are both installed
and configured on your PC or workstation.
— Verify that the IP address for your router and your works tati on are cor rect and that the
addresses are on the same subnet.
Testing the Path from Your PC to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
From the Windows run menu, type:
PING -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
— Check that your PC has the IP address of your router listed as the default ga teway. If the IP
configuration of your PC is assigned by DHCP, this information will not be visible in your
PC’s Network Control Panel. V eri fy tha t th e IP add ress of the ro ute r is l isted as the d efaul t
gateway as described in “Verifying TCP/IP Properties” on page 4-5.
— Check to see that the network address of your PC (the portion of the IP address specified
by the netmask) is different from the network address of the remote device.
— Check that your cable or DSL modem i s c onnected and functioning.