Getting started with Norstar | Nortel Networks Modular ICS 4.0

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Getting started with Norstar

Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace.

Using this guide

The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator. This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of jobs.

The first section contains step-by-step instructions on changing the time and date, deciding how many rings it takes before a call is forwarded and other day-to-day programming. Once you understand these basic steps, you can move on to the many other features described in the second section of the guide, and refer to the first section only from time to time.

You can look at the contents page for an overview of the features that are available, or check the index for specific features or messages displayed on your telephone.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system by dialing the digits “9-1-1”.

Emergency 911 Dialing

State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations.

P0881591 Issue 01

Modular ICS 4.0 System Coordinator Guide

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Nortel Networks Modular ICS 4.0 manual Getting started with Norstar, Using this guide

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Time savers for making calls Making callsHandling many calls at once Forwarding your calls Transferring callsCommunicating in the office Customizing your telephone Tracking your incoming calls Programming Hunt Groups User Preferences Isdn PRI and BRI Telephone features Using System features Troubleshooting General System features Common feature displays Index Getting started with Norstar Using this guide Understanding programming What you’ll need to do programming Before you start Using Buttons Using the buttons under the display Placing the programming overlay Programming overlay Map for working in programming Lines ServicesTerminals&Sets Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Ending a session Starting and ending a sessionRetry Change 12 / Getting started with Norstar Jan 1200pm Changing the time and date on the display Cancl Next Month Month01 Programming Automatic Time and Date FeaturePress ¤ﬂﬂ‹›› Password Adding or changing a system speed dial Find ListCancl Bksp CLR NameSys Spd Di... Press ≠ Display digitsNName NameSPress Bksp Bksp Changing the name of a telephoneNameSAVINGS BA CLR Change Name221 221221öNameJ NameJEAN B Terminals&Setsö Linesö Show line Changing the name of a lineLine002Line002ö NameLine002 NameLOCAL Making changes to Call Forward No Answer 225225 Forward delay4Capabilitiesö Fwd no answerö Making changes to Call Forward on Busy Fwd on busy Making Changes to Do Not Disturb on Busy DND on BusyY Capabilitiesö Fwd no answerö DND on BusyN What would you like to do next? Answering incoming calls with Hunt Groups Answering callsAnswering an incoming call Line buttons What line indicators meanRings you may hear Answering calls at a prime telephone Using a central answering position CAP moduleDND from DND transfer DRT Line001 Line001 callback Callback Customizing your CAP module Hearing aid compatibility Release buttonMonitoring telephones with the CAP module Viewing information about a call on the display Using Call Information for a particular call ƒ⁄⁄ Displaying Call Information for a call on hold Displaying Call Information before or after answering Press ƒ¤ﬂﬂ‹›› Picking up a call ringing at another telephone Answering any ringing telephone using Directed Pickup ƒ‡ﬂ Changing a telephone’s pickup group Answering any ringing telephone using Group Pickup ƒ‡ﬁ Already joined Pickup denied Trunk Answer Answer buttons Answering a call using Trunk AnswerLine denied Pickup denied Creating a Conference Call Disconnecting one party Putting a conference on hold Independently holding two callsSplitting a conference Parties only Conf. on hold Conference busy Removing yourself from a conferenceLine001 Transfer Canceling Group Listening £‚¤ Using Handsfree/MuteListening to a call as a group Answering calls without lifting the receiver Muting Handsfree Making calls without lifting the receiverChanging a regular call to handsfree Changing a handsfree to a regular call Changing Handsfree for a telephone Using Handsfree HandsfreeAuto HandsfreeNoneHandsfreeStd Handsfree Answerback Turning Privacy on or off for a call Creating a conference by releasing privacy Checking call length using Call Duration TimerMaking a call private 221 Time Disconnecting by accident 52 / Answering calls Busy Making callsPriority Quit Bksp Priority Later Line pools Choosing a line using a line buttonLater YES Exit Using a line pool to make a call Ƒﬂ› Changing how you dial your calls Using Standard dialMaking calls from an Isdn terminal Using Automatic dial When the internal number you have called is busyUsing Pre-dial Priority Call Ƒﬂ· Giving a telephone the ability to make priority calls Making a priority call Call blocked Using Ring AgainPlease wait Priority denied Turning on Ring Again Canceling Ring AgainCant ring again Ring Again? YES no Exit 62 / Making calls Storing a number on a memory button for Autodial Time savers for making callsAdding an autodial button ⁄or ƒ¤ Choosing a line for Autodial Quit Using intercom as the line for Autodial Using Last Number Redial Restrictions Preventing a telephone from using Last Number Redial Making a speed dial call Using Speed DialChanging and adding System Speed Dials 019 Adding or changing User Speed DialInvalid code No number stored Ƒﬂ‡ Using Saved Number RedialSaving a number Unknown number Dialing a saved number Preventing a telephone from using Saved Number Redial P0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Handling many calls at once Using HoldRetrieving a held call Holding automatically Holding a call exclusively Using Call Queuing Transferring calls Using the transfer featureTransferring a call Transferring external calls Canceling a transfer Cancl Retry Cancl Retry Join Transfer denied Using Camp-onTransfer to2 Camp max Parking a call Retrieving a parked call Using Call Park No call to park Invalid number No call on Park denied Already parkedParked on Parking full Using Callback Using Call Forward at your telephone Canceling Call ForwardForwarding your calls Forwarding your calls to another Norstar telephone Changing Forward no answer Overriding Call Forward Forward on busy Changing the delay before a call is forwarded DND on Busy Call Forward and Voice Mail Line RedirectionForward denied Forward221 Turning on Line Redirection Allowing a telephone to redirect calls Canceling Line Redirection Line Redirection IntercomQuit ADD Remove Quit ALL Override Displays while canceling redirection Forwarding your calls 94 / Forwarding your calls Paging Communicating in the officeƑﬂ‚ Making a page announcement Creating page zones Activating and deactivating the ability to Sets Spkr Both Sending messages Using Page with external paging equipmentSending a message Paging busy Message for you Viewing your messages Canceling a message you have sentƑﬂﬁ Replying to a message Communicating in the office Removing items from your message list Next Call Clear Viewing messages you have sentShow ADD Ƒﬂﬂ Using Voice CallMaking a Voice Call MSG Calls Muting Voice Call tones Canceling Voice Call DenyDial voice call Microphone muted No voice call Voice call Tracking your incoming calls Using Call Log Logging a call manually Call Log options Viewing your Call Log Deleting old log items Viewing a Call Log item Making a call using Call LogErasing log items Changing your Call Log password Creating a password to your Call Log Programming a telephone to log calls automatically Deleting an assigned password12KATE Smith Next Erase Next Erase More No log assigned No resume item Using Voice mail Customizing your telephone Finding out what a button does using Button InquiryLinename Show OK Setname Changing the language on the display Programming a feature code onto a memory buttonEnglish French Erasing a feature button Programming feature buttonsShow Feature moved Press a button Feature codeApplying button cap labels Enter code Types of button caps Identifying the telephones Rules of default button assignment Norstar default button assignments Dual memory buttons M7310 telephone button defaults Template button assignments M7324 telephone button defaults M7208 telephone button defaults M7100 telephone button defaults Exchanged Invalid location Move line from Moving line buttons Changing the type of ring Adjusting the Ring volumeHiding the message or calls indication Move line to Restoring the messages and calls indication Press ƒ£‚ﬂ User Preferences Using User Preferences‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡ ¤¤‡›¤ Sub-headings in User Preferences Changing button programming M7208 telephone Display buttons used in button programming Changing User Speed Dial Changing how calls are dialed Changing Call Log optionsChanging the language used on the display Changing the telephone’s ring Making the display lighter or darkerCLR TEL# Featr B04Intercom Internl tel #B05Ansr B06Blank button 134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Moving members of a group Assigning or unassigning lines to a group Assigned Setting the distribution mode 140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Installing Norstar telephones Telephone features Mounting a Norstar telephone on the wall Moving telephones Naming a telephone or a line Using Do Not Disturb Refusing to answer a callStopping calls Allow calls Turning Background Music off Using Background Music 152 / Telephone features Isdn PRI Isdn PRI and BRI Network Name Display for PRI Isdn PRI features Emergency 911 Dialing Name and number blocking for PRIWay did Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Line access from an Isdn terminal Isdn BRI featuresNetwork Name Display for BRI Name and number blocking for BRI Service provider featuresCall Forward Automatic Call Back Calling the number your calls are forwarded toAutomatic Recall Isdn applications for BRI and PRI Isdn BRI terminals Leased line backup Remote LAN accessInternet and database access Group 4 fax 164 / Isdn PRI and BRI Using alternate or scheduled services Using System featuresPreventing certain calls from being made Making additional telephones ring Turning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Quit OK Next Exitnext Using passwords Using a Basic password Changing passwords Registration password Clearing a Call Log password Using special telephonesDirect-dial Press ≠at Terminals&Sets Changing the direct-dial telephone assignments Bypassing a Hotline Hotline Making a telephone a hotline telephone You can set up a telephone as a hotline Control telephone Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Link Using Host System dialing signals Pause Preventing a telephone from using Link Long Tones Long Tones Run/Stop Programmed Release Using pulse dialing for a call Using your Norstar system from an external locationWait for Dial Tone Invalid code Direct inward system access Disa Controlling access to your Norstar system Accessing Norstar remotely over the public network Class of Service COSMaintaining security Tones Using Class of Service COS passwords Changing your Class of Service Invalid Password 190 / Using System features Set profile General System featuresLine profile Pulse or tone dialing Hunt Groups Disconnect supervisionInternal numbers Line assignment Target line M7100 telephone Overflow call routing One-line display Memory buttons OK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√ Volume barPrime line Private lines Wall mounting 198 / General System features Using the alarm telephone TroubleshootingReporting and recording alarm codes Testing the telephone Testing the telephone buttons Testing the telephone display Testing the telephone headset Testing the speaker in the telephone handsetTesting the telephone speaker Testing the power supply to a telephone Common feature displays YES no Calling Call 221? Pick up receiver Priority Not in service Parked callBlock Release a call Use line pool? Use221 Line in use No button free Make calls first No free linesIncoming only Invalid number Line denied P0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Administration programming 2 Alarm 61-4-2 SymbolsIndex Autodial full Basic password 2, 127, 172 Bksp Cancel denied 103 canceling CancelWays to make a 53 Call 221? Call blocked Camp denied Camp max Camp to Camped 79 Dial voice call 105 dialing Denied in admin 203 desktop conferencing using Do not disturb 54, 60, 77 DRT DN see internal numbers DND DND from DND transfer 214 / Index Index 216 / Index Intercom # 64 internal numbers Hold or release 113, 205 host system signalingInvalid code 184 Invalid location Invalid number 77, 81, 206 Invalid zone LAN Messages & Calls 104, 113 Microphone muted Maintaining security 186 Make calls first 206 making calls Move line from 124 Move line to 125 moving Not available Not in service 55, 77, 79 Priority denied Priority223 Quit Ring Again? 55 Restricted call 55, 77 224 / Index Understanding programming 2 Unequipped line Unknown name Their list full 104 3 parties only 44 time and date 226 / Index Enterprise Networks Training and Documentation Tell us what you think Is it easy to find information in this document?