Nortel Networks P0857846 Answering calls at a prime telephone

28 / Answering calls

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02

What line indicators mean

Rings you may hear

Answering calls at a prime telephone

Each line in a Norstar system can be assigned a prime telephone.

Calls not answered at their normal destinations are transferred to

the prime telephone. The prime telephone is usually the attendant’s

telephone. The installer or customer service representative

programs a prime telephone for a line.

Displays

Flashing on and off for

equal lengths of time There is an incoming call on the line.

Flashing on and off more

quickly You have placed a call on hold.

Flashing on for longer

than off Someone else has put a call on hold

on that line.

On, not flashing You are connected to the call on that

line or the line is in use elsewhere.

Off The line is free.

A double beep every ten

seconds A call has been camped to your telephone.

A long single ring There is an external call on the line for you.

A shorter double ring There is an internal call on the line for you or

a call is being transferred to you.

A brief single ring A call is being redirected on one of your

redirected lines. You cannot answer this call.

Three beeps descending

in tone You are receiving a priority call.

The person at telephone 221 has forwarded

a call to you using Do Not Disturb.

The system has transferred a call to you from

a telephone with Do Not Disturb turned on.

Nobody answered this call so the system

transferred it to you.

Contents

Main Page Page Contents Answering calls 27 Frequently used programming operations 13 Getting started with Norstar 1 Page Making calls 46 Handling many calls at once 63 Time savers for making calls 55 Transferring calls 65 Communicating in the office 79 Forwarding your calls 71 Tracking your incoming calls 87 Customizing your telephone 95 User Preferences 101 ISDN terminals and services 113 Telephone features 109 Using System features 119 General System features 139 Troubleshooting 145 Page Page Getting started with Norstar Understanding programming Using this guide Before you start What youll need to do programming Using Buttons Page Using the buttons under the display The programming overlay Page A map for working in programming 8 Enter digits or Enter digits / Getting started with Norstar Press to see Getting started with Norstar / Enter digits or add/change tel# 9 Press to see Starting and ending a session Ending a session Page Page Frequently used programming operations Changing the time and date on the display Page Adding or changing a system speed dial Page Entering letters and numbers using the dial pad Changing the name of a telephone Begin the programming session Change the name of a telephone Page Changing the name of a line Begin the programming session Change the name of a line Page Making changes to Call Forward No Answer Page Making changes to Call Forward on Busy Begin the programming session Change where a call goes when a telephone is busy Change the Do Not Disturb on Busy feature What would you like to do next? Answering calls Answering an incoming call Line buttons Incoming line group buttons What line indicators mean Answering calls at a prime telephone Using a central answering position (CAP) module Customizing your CAP module Monitoring telephones with the CAP module You can send up to 30 messages Tip - Release button from a CAP. Hearing aid compatibility Viewing information about a call on the display Using Call Information for a particular call Displaying Call Information before or after answering Tip - Displaying Call Information for a call on hold Making Call Display information appear automatically at a telephone Changing which information is shown first about a call Picking up a call ringing at another telephone Answering any ringing telephone using Directed Pickup Tip - Answering a ringing telephone using Group Pickup Changing a telephones pickup group Trunk Answer Answering a call using Trunk Answer Tip - Answer buttons Creating a Conference Call Disconnecting one party Independently holding two calls Putting a conference on hold Splitting a conference Removing yourself from a conference Listening to a call as a group Canceling Group Listening Tip - Using Handsfree/Mute Answering calls without lifting the receiver Tip - Making calls without lifting the receiver Muting Handsfree Changing a regular call to handsfree Changing a handsfree to a regular call Using Handsfree Tip - Changing Handsfree for a telephone Handsfree Answerback Turning Privacy on or off for a call Creating a conference by releasing privacy Making a call private Checking the length of a call using Call Duration Timer Disconnecting by accident Time Making calls PRIORITY Choosing a line using a line button Line pools Using a line pool to make a call Tip - Programming a memory button with a line pool feature code Changing how you dial your calls Using Standard dial Using Automatic dial Tip - Using Pre-dial When the internal number you have called is busy Priority Call Making a priority call Giving a telephone the ability to make priority calls Using Ring Again Turning on Ring Again Canceling Ring Again Page Page Time savers for making calls Storing a number on a memory button for Autodial Adding an autodial button Choosing a line for Autodial Using intercom as the line for Autodial Tip - Using Last Number Redial Preventing a telephone from using Last Number Redial Using Speed Dial You can copy a number onto an autodial button using Last Number Redial. Making a speed dial call Changing and adding System Speed Dials Tip - Adding or changing User Speed Dial Using Saved Number Redial You can copy a number onto an autodial button using Saved Number Redial. Saving a number Dialing a saved number Preventing a telephone from using Saved Number Redial Page Handling many calls at once Using Hold Retrieving a held call Holding automatically Listening on hold Using Call Queuing Transferring calls Using the transfer feature Transferring a call Transferring external calls Canceling a transfer Using Camp-on Each Norstar telephone can handle only one camped call at a time. Displays CALLBACK Parking a call Retrieving a parked call Using Call Park Using Callback Forwarding your calls Forwarding your calls to another Norstar telephone Tip - Canceling Call Forward Using Call Forward at your telephone Page DND on Busy Call Forward and Voice Mail Line Redirection Turning on Line Redirection Canceling Line Redirection Tip - Allowing a telephone to redirect calls Turning the redirect ring for a telephone on or off Tip - Displays while canceling redirection How Line Redirection is different from Call Forward Using Line Redirection Communicating in the office Paging Tip - Making a page announcement Activating and deactivating the ability to page Creating page zones Page Using Page with external paging equipment Sending messages using the display Sending a message Canceling a message you have sent Viewing your messages Replying to a message Removing items from your message list Viewing messages you have sent Using Voice Call Making a Voice Call Muting Voice Call tones Answering a Voice Call without touching your Preventing Voice Calls to your telephone using Voice Call Deny Tip - Press . Voice calls will ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press . Tracking your incoming calls Using Call Log Call Log options Logging a call manually Deleting old log items Viewing your Call Log Viewing a Call Log item Erasing log items Making a call using Call Log Creating a password to your Call Log Changing your Call Log password Deleting an assigned password Programming a telephone to log calls automatically Page Using Voice mail Page Customizing your telephone Finding out what a button does using Button Inquiry Making the display darker or lighter using Contrast adjustment Changing the language on the display English French Spanish Programming a feature code onto a memory button Erasing a feature button Tip - Moving line buttons Changing the type of ring Adjusting the Ring volume Hiding the message or calls indication Restoring the messages and calls indication Page User Preferences Using User Preferences Changing button programming User Preferences / 103 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Button numbering used with User Preferences programming M7100 telephone M7310 CAP module telephone M7208 telephone M7324 Changing User Speed Dial Changing Call Log options Changing how calls are dialed Telephone Feature Card Changing the language used on the display Making the display lighter or darker Changing the telephones ring Telephone Feature Card or in Changing the type of ring on page 99. Page Page Telephone features Naming a telephone or a line Moving telephones Stopping calls from ringing at your telephone using Do Not Disturb (DND) Stopping calls Refusing to answer a call Canceling Do Not Disturb Using Do Not Disturb Using Background Music Turning Background Music off Page ISDN terminals and services ISDN applications Videoconferencing and video telephony Desktop conferencing Page Internet and database access ISDN network features Nortel DMS-100 switch AT&T (Lucent) 5ESS switch Siemens EWSD switch Page Page Using System features Using alternate or scheduled services Preventing certain calls from being made Making additional telephones ring Changing the lines used by outgoing calls Page An example of how to turn on a Service manually Turning Services on and off using feature codes Viewing the active Services from a two-line display Do not confuse activating Normal service with canceling a Service. Viewing the active Services from a one-line display Using passwords Using a Basic password Registration password Norstar- Companion MICS-XC 2.0 System Coordinator Guide Changing passwords Clearing a Call Log password Using special telephones Direct-dial Changing the direct-dial telephone assignments Hotline Tip - Tip - Bypassing a Hotline Making a telephone a hotline telephone Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Turning the auxiliary ringer for a telephone on or off Using Host System dialing signals Link Preventing a telephone from using Link Tip - Pause Long Tones Programmed Release Run/Stop Wait for Dial Tone Using pulse dialing for a call Using your Norstar system from an external location Tip - Controlling access to your Norstar system Remote users can make long distance calls. Direct inward system access Class of Service Maintaining security Accessing Norstar remotely over the public network Tones Using Class of Service passwords Changing your Class of Service Tip - General System features Set profile Line profile Pulse or tone dialing Disconnect supervision Incoming line groups Internal numbers Line assignment Target line Line pools Overflow call routing M7100 telephone Tips - Memory buttons One-line display Prime line Private lines Volume bar Wall mounting Troubleshooting Using the alarm telephone Reporting and recording alarm codes Testing the telephone Testing the telephone display Testing the telephone buttons Testing the speaker in the telephone handset Testing the telephone headset Testing the telephone speaker Testing the power supply to a telephone Page Common feature displays You may see the following displays when you use a feature. 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