P0908544 Issue 01 Enterprise Edge Attendant Console User Guide
Index
Numerics
1st Contact, 30
2nd Contact, 30
3rd Contact, 30
A
About Enterprise Edge Attendant Console 33
Active Call 34
Adding notes to employee records 72
All extensions 20
All extensions box 22
Answer next 31
Answering calls as an attendant 45
Assigned extension rings 21
Assigned tab
Directory list 20
Assigned tab view 42
Assistant attendant 20, 85
Assistant Extension box 40
Attendant
assistant 20
backup 12, 18
features 21
overflow 13, 19
Attendant component
restoring window 22
starting 15
starting for the first time 16
Transfer options 23
Attendant Extension 16
Attendant Monitor 29
Attendant Out 32
Attendant setups, types 17
Attendant window 25
Attendant, main full-time 17
Attendant, part-time main 18
B
Backup attendant 12, 18
BLF tab view 68
Blue Loop button 34
C
Calendar button 77
Call 32
joining calls 56
making a call 59
screening 55
transferring 49
Call Forwarded 42
Call Notification dialog box 21
Call overflow occurs 19
Call processing area 26
Call button 38
Camp On button 38
Link Transfer button 38
Page button 38
Screen button 38
Transfer button 38
using 37
VMTransfer button 38
Callback 34
Caller Information 28
Caller information
finding and editing 66
Caller Information options 26
Edit button 35
Hold button 35
Park/Page button 35
Release button 35
Caller menu 31
Caller record
creating new 63
deleting 67
Caller Type 36
Calls by customers report 75
Calls to employees report 75
City box 40
Close button 41
Company box 36
Computer Telephony Adapter 85
ConsoleServiceDB 79
Contacting employees using Voice Call 55
Contacts boxes 36, 47
Conventions 8
Copy 28
Creating a new caller record 63
CTA 85
Cut 28
D
Department box 40, 49
Dial DTMF Tones 32
Dial Paste 28
Directory Find box 48