Troubleshooting
Q.The printer I selected is not shown in the list when I click Printer → Add a printer → Next.
A.If it is offline, the printer will not be shown. Check to see that the printer is online.
There are times the printer is not shown during printing. Wait for a while and try again. If it is still not shown, specify that printer's IP address in the Specify the printer for which logs will be acquired window before clicking Next.
Q.The content of Log Pane (right side of window) is not updated.
A.Click Log → Refresh Display.
Q.The following message was displayed: "Cannot connect to the printer. Wait for a while and try again."
A.Check that the printer is not offline. This message is sometimes displayed during printing. Try again later.
Q.The following message displays when I select
Printer → Delete a Printer: "Cannot delete while log is being acquired."
A.With the printer selected in the Printer Tree, click
Printer → Start/End Log to cancel the process by which print
logs are acquired from the printer. Then click Printer → Delete
a Printer/Printer Group.
Q.The following message displays when I select
Printer → Acquire a Log: "This processing cannot do between acquisition of a Log."
A.A print log is already being acquired from the printer at this time.
Executive Series 2426 Printer Family User’s Guide
Print Job Accounting Utility • 726