Panasonic 524X07801B Pilot Distributed Hunt Group, Switch Back Hunt Group, Circular Hunt Group

Section 700 - Operation Chapter 3. System Features

Pilot Distributed Hunt Group

Pilot Distributed Hunt Group directs calls to a pilot number. The System reviews who received the last call and begins hunting with the next member. If the last member in the group is reached and no member is available, the hunt continues with the first member and proceeds forward. After a complete search and no available member is found (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension.

The main advantage of this type of hunting is that calls are evenly distributed throughout the group.

Switch Back Hunt Group

Switch Back Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group. If no member is available, the system hunts backward from the called member. If no member is available (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension.

The main advantage of this type of hunting is that calls can be directed to start with a selected portion of the hunting group based on the directed number. However, all members are eventually searched.

Circular Hunt Group

Circular Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group and then moves forward from the first member of the group. If no member is available (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension.

The main advantage of this type of hunting is that calls can be directed to start with a selected portion of the hunting group based on the directed number. However, all members are eventually searched.

Next Extension/Hunt Group

Next Extension/Hunt Group lets you specify which extension or hunt group to search after the Queuing Timer expires. This hunt group can be set as any type of hunt group, an attendant group, or an extension (including virtual extensions).

Hardware Requirements

•N/A

Related Programming

•FF5-1: Hunt Groups Mode

•FF5-1: Pilot Number

•FF5-1: Member

•FF5-1: Delayed Hunt Timer

•FF5-1: Queuing Timer

•FF5-1: Next Hunting

576-13-700 DBS 576 (USA), Revised 6/11/98 47