Problem Solving
Troubleshooting
Check | Action |
Unit Does Not Operate
Does the display light?
Does the Energy Saver key flash (or light) and displays are turned OFF?
Does any of the U## codes and messages appear on the display?
(U1, U4, U6, U7, U11....etc.)
Does the Add Staples indicator and message appear on the display?
Does the Add Paper indicator and message appear on the display? (
)
Does the paper misfeed indicator and message appear on the display? (
or J##)
Does
The machine would not accept the next job during operation, instructed job would not be accepted for a long time period or job would not be completed.
Light Copies
Does the exposure indicator say “LIGHTER”?
Does the Add Toner indicator and message appear on the display? (
)
Check if the Power Switches (Main Power Switch on the back and Power Switch on the Left Side of the machine) are turned ON and if the power cord is plugged into the AC outlet.
Press Energy Saver key on the control panel. (See page 68)
Perform actions in accordance with each message.
Add Staples (See page 20)
Remove all jammed staples. (See page 21)
Add paper. (See page 18)
Remove the misfed paper. (See pages
Turn the Power Switch on the Left Side and the Main Power Switch on the Back of the machine to the OFF and ON. If the error code does not clear, call your Service provider.
Turn the Power Switch on the Left Side and the Main Power Switch on the Back of the machine to the OFF and ON.
Touch the “DARKER” button.
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