11. Help
83
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11.3.4 Copier11.3.5 Fax (KX-MB3020 only)
Problem Cause & Solution
The unit will not make a copy. LYou cannot make a copy during programming. Make the copy after
programming.
LThe document was not fed into the unit properly. Re-insert the document.
LRecording paper is not loaded or the unit has run out of paper. Load paper
(page 13).
Letters on the copied
documents are not clear.
LThe original document is too dark or too light. Change the contrast (page
34) and try again.
The copied documents are
too dark and cannot be read.
LYou used a colored paper as a document. Change the contrast (page 34)
and make a lighter copy of the document, using “TEXT” resolution (page
34).
Problem Cause & Solution
I cannot send documents. LThe telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 15).
LThe other party’s fax machine is busy or has run out of recording paper. Try
again.
LThe other party’s machine is not a fax machine. Check with the other party.
LThe other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 41).
LSet the maximum fax speed to “14.4Kbps” (feature #418 on page 60).
I cannot send a fax overseas. LUse the overseas transmission mode (feature #411 on page 59).
LAdd two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted.
LIf your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
LAnother telephone on the same line is off the hook. Hang up the extension
telephone and try again.
The other party complains
about the quality of their
received documents.
LTry copying the document. If the copied image is clear, there may be
something wrong with the other pa rty’s machine.
If the copied image is not clear, too dark, or black and white lines or
smudges appear, refer to “11.3.2Printing problems”, page 81.
LThe original document is too dark or too light. Change the contrast (page
41) and try again.
The other party complains
that received documents are
too dark and cannot be read.
LYou used a colored paper as a document. Change the contrast (page 34)
and make a lighter copy of the document, using “TEXT” resolution (page
34), and try again.