Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated do not solve the problem, consult your dealer for instructions.
█Common problems
The unit does not work.
•The safety device has been activated. Do the following:
1.Press [1] on the main unit to switch the unit to standby mode. If the unit does not switch to standby mode,
−Press and hold the button for a minimum of 10 seconds. Or,
−Disconnect the AC mains lead and connect it again.
2.Press [1] again to switch on the unit. If the problem persists, consult your dealer.
The display panel lights up and changes continuously in standby mode.
•Press and hold [8] on the main unit to select “DEMO OFF”.
No operations can be done with the remote control.
• Examine that the battery is installed correctly. (Z 5)
Sound is distorted or no sound.
•Adjust the volume of the system. (Z 9)
•Switch off the system, determine and correct the cause, then switch on again. It can be caused by straining of the speakers through excessive volume or power, and when using the system in a hot environment.
•
Audio is possibly not output because of how the contents are made.
A humming sound can be heard during playback.
•An AC mains lead or fluorescent light is near the cables. Keep other appliances and cords away from the cables of this system.
The sound level reduces.
•The protection circuit has been activated due to the continuous use at high volume output. This is to protect the system and maintain the sound quality.
No sound from the TV.
• Confirm the audio connection. (Z 7)
You have forgotten your ratings password.
•Reset all the settings to factory preset.
1.Press [DVD/CD] and then press [8].
2.Press [8] on the main unit and [
10] on the remote control at the same time.
“INIT” is shown.
Other equipment operates with the supplied remote control.
• Change the remote control mode. (Z 27)
█Disc
Display not shown correctly.
Playback does not start.
•You have not put in the disc correctly. Put it in correctly. (Z 10)
•Disc is dirty. Clean the disc.
•Replace the disc if it is scratched, warped, or
•There is condensation. Let the system dry for 1 to 2 hours.
•If a disc contains
The total number of tracks shown is incorrect. The disc cannot be read.
Distorted sound is heard.
•You put in a disc that the system cannot play. Change to a playable disc. (Z 22)
•You put in a disc that has not been finalised.
Playback starts slowly.
•Playback starts slowly when an MP3 content has still picture data. Even after the content starts, the correct play time will not be shown.
•
This is usual on Xvid video.
Groups deeper than the eighth layer on a data disc are not shown correctly.
•Groups deeper than the eighth layer are shown as the eighth layer.
A menu screen shows during skip or search.
• This is usual for Video CDs.
Playback control menu does not show.
with playback control (PBC).
• Press [8] two times and then press [4/9].
The program and random playback functions do not work.
•
These functions do not work with some
Programmed items are not played.
•
Some items cannot be played even if you have programmed them.
No subtitles.
•Show the subtitles (“SUBTITLE” in Menu 1 (Z 15)).
•It is possible that the subtitles are not shown because of the disc.
Cannot select alternative languages.
• Select from the menu of the disc if one is available.
Point B is automatically set.
•The end of an item becomes point B when it is at the end. (Z 15)
The SETUP menu cannot be accessed.
•Select “DVD/CD” as the source. (Z 10)
•Cancel the program and random playback. (Z 12, 13)
RQT9952
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