Diagnostics and Troubleshooting
Proprietary & Confidential 153
To start dial-in channel testing:
1Remove the bridge or bridges from service and wait until all conferencing
activity has finished.
2Open the
ive.ini
file for editing.
3In the
[Debug]
section, set
LOG_CHAN_DEBUG
to
1
.
The edited line should read:
LOG_CHAN_DEBUG = 1
4Save and close the edited
ive.ini
file.
5Reboot the bridge or bridges so that the processors reread the
ive.ini
file and begin running in channel-debug mode.
6Call the ReadiVoice system and listen for the board, span, and channel
numbers to be played before the welcome message (or, in an IP system, a
single number indicating the card).
7As you use the system, make a note of the specific channels (or cards), if
any, associated with static or other audio problems.
8When you’re finished testing and want to make the system available for
live conferencing, reopen the
ive.ini
file that you modified and restore
the
LOG_CHAN_DEBUG
setting to
0
.
The edited line should read:
LOG_CHAN_DEBUG = 0
9Save and close the edited
ive.ini
file.
10 Reboot the bridge or bridges so that the processors reread the
ive.ini
file and stop running in channel-debug mode.
11 Call the ReadiVoice system and verify that the standard welcome
message plays without a debug message preceding it.
The system can now be restored to normal conferencing service.