Voice Prompts and Call Flows
Proprietary & Confidential 225
Figure A-21 Locked/full conference process (participant)
Subscriber
entered #5and
then #
Locked/Full Conference Process
Start Locked/Full
Process
Conf full or
ending?
Waiting
Room?
Locked?
Hook
Full
No
No
Yes
End Locked/
Full Process
No wr_hold.wav
Yes
wr_music.wav
(repeats)
Parallel Subscriber Process
wr_timeout_
disconnect.wav
Hold time
expired?
Yes
Hook
No
1entered?
Subscriber
processed caller
No
2entered?
3entered?
Join caller to
conference (1)
Return caller to
WR (2)
Disconnect caller
(3)
Yes
Yes
No
Join caller to
subscriber (#)
Join to
subscriber
(#)?
Yes
Return to WR
(2)?
Join to
conf
(1)?
Disconnect
(3)?
Yes
Yes
No
No
No wr_sub_hold.wav
Yes
wr_subs_
disconnect.wav
Yes
No
Starts and ends in Participant Call Flow. A high-level view of the parallel subscriber
process is shown for reference. See Sub WR Process diagram for details.
Subscriber
unlocked
conference (*5)
Join all callers to
conference (*5)
Sub
unlocked conf
(*5)?
Yes
No
Ending
HR_CONF_LOCKED
lck_locked_disconnect.wav
cf_conf_full.wav
HR_CONF_END_IN_PROGRESS
cf_eip_disconnect.wav
wr_private_conf_w_subs.wav
Talking with
subscriber
Subscriber
action
Operator picks
caller in WR for
private conf
Operator
assistance
wr_private_conf_w_op.wav Join caller to
operator