Troubleshooting
6-14
Trouble Hearing Called Party Answer
Possible Cause 1:
If you are using a speakerphone, there may be environmental
factors that affect the performance of the speaker or microphone (for example, too
much background noise).
What to do:
See ‘‘Speakerphone Performance Tips’’ on page 3-8 for suggestions on
the proper use of the speakerphone. If the problem is not solved, go to Poss ible
Cause 2.
Possible Cause 2:
If the system is set for touch-tone dialing, you may have a faulty
phone or cord. See ‘‘System Phone Does Not Work’’ on page 6-5. If the system is
set for rotary dialing, the Rotary Dialing Timeout interval is too long.
What to do:
Reset the interval using Rotary Dialing Timeout (#108).
■If you can hear the called party answer, the problem is solved.
■If the problem is not solved, call the hotline (see page 6-1).
Automatically Dialed Calls Beginning with
Star Codes Are Misrouted
Possible Cause:
The Star Code Dial Delay setting is not inserting a long enough
pause, allowing a portion of the phone number to be dialed before the second dial
tone from the Central Office is established.
What to do:
Use Star Code Dial Delay (#410) to increase the Star Code Dial
Delay setting.
Using the Recall Feature Has No Effect
Possible Cause:
Recall Timer Duration setting is too short.
What to do:
Increase the Recall Timer Duration (#107) by 100 milliseconds.
■If the Recall feature works, the problem is solved.
■If the Recall feature still does not work, continue increasing the Recal l
Timer Duration by increments of 100 milliseconds until the problem is
solved.
Using the Recall Feature Disconnects Call
This problem applies when the system is installed behind a PBX or Centr ex
system or with the local phone company’s “Call Waiting” feature.
Possible Cause:
Recall Timer Duration setting is too long.
What to do:
Decrease the Recall Timer Duration (#107) by 100 milliseconds.