5. Reference
Reference
This chapter discusses ways to troubleshoot the DTV box, provides the
specifications.
Troubleshooting Guide
If you are experiencing problems with the DTV box reference, see Table 1 for available solutions.
Table 1. DTV Box Reference Troubleshooting
Symptom | Solution |
|
|
No power | Make sure the power cord is securely plugged on the DTV module, the power is |
| connector to DC +12 Volts (negative earth) |
| Make sure the DTV module is turned on using the remote control power button. |
|
|
DTV is not responding to the | Make sure to point the remote control directly at the remote control sensor, |
remote control | with no obstacles in between them. |
| You may be too far from remote control sensor. Try moving closer. |
| Make sure that the remote control batteries are installed in the correct direction (+ |
| and |
| The batteries may be depleted. Try replacing them with new ones. |
| Verify DTV remote control is operating correctly, by pressing power buttons. |
|
|
No picture | Make sure that the antenna in cable is correctly connected to the DTV. |
| Make sure that the video out cable is correctly connected to the DTV module and monitor. |
| Make sure that the DTV module and monitor are turned on. |
| Make sure that the monitor is correctly set to the selected DTV video output channel. |
| Refer to the monitor owner’s manual for further information. |
| Check the antenna and the antenna cable. There may be damage or interference |
| sources. |
|
|
Picture is blocky or not clear | Check the antenna and the antenna cable. There may be damage or interference |
| sources. |
| Reposition the antenna to improve signal strength. Signal strength can also be |
| affected by rain or snow. In the USA, the website www.antennaweb.org can |
| provide help in determining the best antenna orientation. |
|
|
No sound | Make sure that the audio cables are correctly connected between the DTV audio |
| outputs and the monitor audio inputs. |
| Make sure that DTV and monitor are turned on. |
| Make sure the DTV and monitor volume settings are at a reasonable level. |
| Make sure that the MUTE function is not activated on the DTV or monitor. |
| Make sure the monitor is correctly set to the selected DTV audio output channel. |
| When monitor has only one audio input jack, use a standard audio cable (white) to |
| connect the audio output jack (white) on the DTV to the audio input jack on the monitor. |
| The red audio cable and the DTV red audio output jack are not needed. |
|
|
All digital channels are not | Make sure that the Auto Program process in the Channel menu has been |
received | completed. It will be required when you setup the DTV for the first time or when the |
| DTV is moved to a location where other channels are broadcast. |
| The selected channel does not exist at the time. There are not always subchannels |
| being broadcast. |
| When the Auto Program process is interrupted and not completed, some |
| channels will not be received. Make sure to complete the Auto Program process |
| in the Channel menu. |
|
|
CC display stays on or two | Make sure the DTV CC mode is set to Off. |
sets of captions are shown | Make sure that the monitor CC display is turned off. Refer to the monitor owner’s manual |
| for further information on how to turn off its CC feature. |
|
|
Forgot the PIN for | Unplug the DC power cord and wait for approx. 5 seconds, then plug in the power |
| cord. In the |
|
|
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