Appendixes
138

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted
the suggested remedy and are still having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
Situation Suggested remedies
Cannot capture photos
•
There is no space on the memory card.
Delete unnecessary files or insert a new
card.
•
Format the memory card.
•
The memory card is defective. Get a new
memory card.
•
Make sure that the camera is switched
on.
•
Charge the battery.
•
Make sure that the battery is inserted
correctly.
The camera freezes Remove the battery and insert it again.
The camera heats up
While you use the camera, it may heat up.
This is normal and should not affect your
camera’s lifespan or performance.
The flash does not
work
•
The flash option may be set to Off.
(p. 57)
•
You cannot use the flash in some modes.
Situation Suggested remedies
Cannot turn on the
camera
•
Ensure that the battery is inserted.
•
Ensure that the battery is inserted
correctly. (p. 19)
•
Charge the battery.
The power turns off
suddenly
•
Charge the battery.
•
Your camera may be in Auto Power Off
mode. (p. 125)
•
The camera may turn off to prevent the
memory card from being damaged due
to an impact. Turn on your camera again.
The camera is losing
battery power quickly
•
The battery may lose power more quickly
in low temperatures (below 0 °C/32 °F).
Keep the battery warm by putting it into
your pocket.
•
Using the flash or recording videos
depletes the battery quickly. Recharge
if needed.
•
Batteries are consumable parts that must
be replaced over time. Get a new battery
if the battery life is diminishing quickly.