●● Ensure that your device is turned on.
●● Ensure that you have accessed the right cellular network.
Others cannot hear you speaking on a call●●
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Ensure that you are not covering the
If using a headset, ensure that it is properly connected.
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Ensure that you are not blocking the device’s internal antenna.
When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
●● Ensure that the correct number is stored in the contact list. ●●
Your battery is low. Recharge the battery to continue using the device.
The battery does not charge properly or the device turns offIf the battery will no longer charge completely, you need to replace it with a new battery. Take your device to your local Samsung Service Centre.
Troubleshooting
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