The battery does not charge properly or sometimes your device turns itself off while charging

Disconnect the device from the charger, remove and reinstall the battery, and try charging again.

The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean, soft cloth and try charging the battery again.

If the battery no longer charges completely, dispose of the old battery properly and replace it with a new battery.

Your device is hot to the touch

When you use several applications at once, your device requires more power and may heat up. This is normal and should not affect your device’s lifespan or performance.

Troubleshooting

Your device prompts you to delete some data

The available memory is low. Move your data to a memory card or delete old items from applications.

An application is frozen (will not respond)

1. Press and hold [ ] to open the application list.

2.Scroll to the application that is frozen and press [C] and then <Yes>.

3.Launch the application again.

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