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Samsung SM-R3810ZAAXEF, SM-R3810ZOADBT, SM-R3810ZKATPH Troubleshooting, Your Gear does not turn on

Models: SM-R3810ZKAXEF SM-R3810ZOAXEF SM-R3810ZKADBT SM-R3810ZAASER SM-R3810ZAATMC SM-R3810ZAAXEF

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your Gear.

Your Gear does not turn on

When the battery is completely discharged, your Gear will not turn on. Charge the battery completely before turning on the Gear.

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your Gear to clear any temporary software bugs.

•Ensure that your Gear software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your Gear freezes or has fatal errors

If your Gear freezes or hangs, you may need to close applications and turn on the Gear to regain functionality. If your Gear is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Home screen, tap Settings →Reset Gear →OK. Before performing the factory data reset, remember to make back-up copies of all important data stored on the Gear.

If the problem is still not resolved, contact a Samsung Service Centre.

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Samsung SM-R3810ZAAXEF manual Troubleshooting, Your Gear does not turn on, The touch screen responds slowly or improperly

Contents

User Manual SM-R381About this manual Trademarks Instructional iconsCopyright About this manualBasics Table of ContentsGetting started ApplicationsTable of Contents SettingsTroubleshooting Gear ManagerGetting started Package contentsAbout Gear 2 Neo Gear Device layoutGetting started Press and hold for more than 7 seconds to reset the Gear ButtonCharging dock Getting startedMaintaining water and dust resistance Getting startedCharging the battery Getting startedGetting started Getting started After fully charging, disconnect the Gear from the charging dockWearing the Gear About using batteryGetting started Replacing the strap Getting startedGetting started 2 Detach the end of the strap from the GearGetting started Turning the Gear on and off Getting startedNotices for using Bluetooth Getting startedGetting started Connecting the Gear to a mobile device Mobile device Download Gear Manager from Samsung Apps When connecting the Gear to another mobile device Getting startedSwitching to silent mode Adjusting the brightness of the displayAdjusting the volume Locking and unlocking the GearUsing the touch screen Viewing mobile device connection status and battery statusBasics Tapping and holding Finger gesturesTapping BasicsBasics Double-tappingDouble-tap on an image to zoom in a part. Double-tap again to return Pinching FlickingBasics Home screen panels Viewing the Home screenBasics Stay up-to-date with a variety of events, such as missed calls or new BasicsView the current date and time. You can also launch Notifications View recent calls and message logs of the connected mobile deviceWhile using the Gear, press the Power button to open the Clock screen Using the Clock screenBasics Changing the background image Editing Home screen iconsManaging panels Rearranging the location of iconsRearranging applications Using applicationsApps screen Adding shortcutsSecuring the Gear Using calling featuresSetting a PIN Unlocking the GearRejecting a call During a callAnswering a call BasicsChecking notifications immediately Using notificationsChecking notifications Checking notifications at a later timeBasics 2 Select a notification typeUpgrading with Gear Manager Transferring filesUpgrading the Gear BasicsTap Software update →Update Upgrading with Samsung KiesBasics Applications S VoiceStarting S Voice WatchON RemoteApplications Playing videos GalleryViewing images Deleting filesSharing files WeatherFind My Device ApplicationsBefore You Start Exercising Health Management ApplicationsApplications When in Doubt - Check it Out Wearing the GearApplications Use the HR feature only for measuring your heart rate ApplicationsCounting steps PedometerApplications Sleep Using additional featuresApplications Using additional features Recording sleep durationApplications Measuring heart rate Heart RateApplications Applications ExerciseUsing additional features In cold weather conditionsApplications Monitoring exercise informationUsing additional features HikingAbout the coaching feature Using the coaching feature while exercising in running modeApplications Applications On the Home screen, tap Exercise →Running Tap and tick CoachingViewing a message on the connected mobile device MessagesReplying to a message Deleting messagesListening to music Pairing with Bluetooth headsetsMusic Player ApplicationsMedia Controller ApplicationsContacts StopwatchApplications Playing voice memos Voice MemoRecording voice memos ApplicationsDeleting emails EmailChecking emails on the connected mobile device ApplicationsControls TimerSchedule LogsWallpapers SettingsClock NotificationsSound SettingsDisplay Double press BluetoothBlocking mode Privacy lockGear info Reset GearProfile SettingsGear Manager Connecting a new GearConfiguring the Gear settings Launching Gear ManagerWallpapers Home screen stylerS Health ClockNotifications Configuring applications settingsMy apps Gear ManagerTransferring music files from the mobile device to the Gear Samsung AppsTransferring voice memos from the Gear Gear ManagerSetting the Power button SettingsBackup and restore Activating the auto lock featureAnswering an incoming call using a voice command Using a wake-up gestureSetting a method to enter text and managing templates Setting up emergency messagesHelp Setting up emergency contactsSetting security Viewing the open source licenceYour Gear does not turn on TroubleshootingYour Gear freezes or has fatal errors The touch screen responds slowly or improperlyTroubleshooting Another Bluetooth device cannot locate your GearCalls are not connected The battery depletes faster than when first purchased The battery icon is emptyThe battery does not charge properly For Samsung-approved chargers Others cannot hear you speaking on a callA small gap appears around the outside of the Gear case Your Gear is hot to the touchData stored on the Gear has been lost TroubleshootingEnglish EU. 05/2014. Rev.1.2