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TROUBLESHOOTING AND USEFUL INFORMATION
MFP driver does not install
(Windows 2000/XP)
If the MFP driver does not install in Windows 2000/XP,
follow these steps to check your computer's settings.
1Click the [start] button and then click
[Control Panel].
In Windows 2000, click the [Start] button, select
[Settings], and then click [Control Panel].
2Click [Performance and Maintenance]
and then click [System].
In Windows 2000, double-click the [System] icon.
3Click the [Hardware] tab and then
click the [Driver Signing] button.
4Check the settings for "What action
do you want Windows to take?" ("File
signature verification" in Windows
2000).
If the [Block] has been selected, it will not be
possible to install the MFP driver. To select
[Warn] and then install the MFP driver, see
"INSTALLING THE SOFTWARE" (page 7).
Plug and play screen does not
appear (when using a USB cable)
If the Plug and Play screen does not appear after you
connect the machine to your computer with a USB
cable and turn on the machine, follow the steps below
to verify that the USB port is available.
1Click the [start] button, click [Control
Panel], and then click [Performance
and Maintenance].
In Windows 98/Me/2000, click the [Start] button,
select [Settings], and then click [Control Panel].
2Click [System], click the [Hardware]
tab, and click the [Device Manager]
button.
"Universal Serial Bus controllers" will appear in
the list of devices.
3Click the icon ( ) beside "Universal
Serial Bus controllers".
Two items should appear: your controller chipset
type and Root Hub. If these items appear, you
can use the USB port. If the "Universal Serial Bus
controllers" shows a yellow exclamation point or if
the above two items do not appear, you must
check your computer manual for USB
troubleshooting or contact your computer
manufacturer.
4Once you have verified that the USB
port is enabled, see "INSTALLING
THE SOFTWARE" (page 7) to install
the MFP driver.
• In Windows 98/Me, double-click the
[System] icon and click the [Device
Manager] tab.
• In Windows 2000, double-click the
[System] icon, click the [Hardware] tab,
and click the [Device Manager] button.
• If the [System] icon does not appear in
Windows Me, click [view all Control Panel
options].
Note