BEFORE YOU CALL FOR SERVICE

Please check the following before calling for service. It may save you time and expense.

 

PROBLEM

POSSIBLE CAUSE

SOLUTION

 

 

 

 

1

Part or all of

• Power outage.

• Check house lights to be sure. Call your

 

Cooktop+Microwave

• Fuse/circuit breaker at home doesn’t work.

local electric company for service.

 

Drawer does not

• Replace the fuse or reset the circuit breaker.

 

operate.

• Microwave Drawer is in Demo Mode.

• See page 28 for how to cancel Demo

 

 

 

Mode.

2

Surface units do not

• No power to the appliance.

• See SOLUTION for PROBLEM 1.

 

heat.

• Surface controls improperly set.

• Check if the controls have been properly

 

 

 

set. See page 13.

3

Surface units too hot or

• Improper cookware being used.

• Use pans which are flat and match the

 

not hot enough.

 

diameter of the surface unit selected.

4

Surface unit stops

• It is normal when turned to a lower setting.

 

 

glowing.

 

 

5

Scratches on glass

• Incorrect cleaning methods were used.

• Use the recommended cleaning procedure.

 

ceramic cooktop.

• Cookware with rough bottom has been

See pages 29-30.

 

 

• Use smooth, flat-bottomed cookware.

 

 

used.

 

6

Areas of discoloration

• Food spillovers not cleaned before next use.

• Use the recommended cleaning procedure.

 

on the cooktop.

 

See pages 29-30.

7

Metal marks on

• Sliding or scraping of metal pans on top.

• Do not slide metal pans. When cool, clean

 

cooktop.

 

with cooktop cleaning cream to remove the

 

 

 

marks.

8

Brown streaks or specks

• Boilovers are cooked onto surface.

• Use the recommended cleaning procedure.

 

on cooktop glass surface.

 

See pages 29-30.

9

Food in Microwave

• No power to the appliance.

• See SOLUTION for PROBLEM 1.

 

Drawer is not heated.

• Microwave Drawer controls improperly

• Check if the controls have been properly

 

 

set.

set. See pages 16-17.

 

 

• Microwave Drawer is in Demo Mode.

• See page 28.

10

Microwave Drawer light

• Light bulb is loose or burned out.

• Call for service.

 

does not work.

 

 

11

Touch controls will not

• Control Lock is on.

• See page 27 to unlock.

 

operate.

 

 

12 Strong odor or light

• This is normal for a new Cooktop.

• It will disappear after a few uses. Ventilate

 

smoke when Cooktop

 

the room to remove odors more quickly.

 

is turned on.

 

 

13 Display intermittently

• Power failure.

• Touch Set Clock pad on the display and

 

shows Video Demo and

 

follow the directions. If the oven was in

 

Set Clock.

 

use, you must reset the cooking function.

14 Steam from the vent.

• When using the microwave feature, it is

 

 

 

normal to see steam from the food coming

 

 

 

out of the vent.

 

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