124Questions & Answers

If you have any questions about using your phone, visit us at www.my-siemens.com/customercareanytime. As further help we have listed below some frequently asked questions and answers.

Problem

Possible causes

Possible solution

Phone cannot

On/Off key not pressed long

Press On/Off key for at least two seconds.

be switched on. enough.

 

 

Flat battery.

Charge battery. Check charging indicator in display.

 

Battery contacts dirty.

Clean contacts.

 

See also below under "Charging

 

 

error"

 

Standby time

Frequent use of organizer and

Restrict use if necessary.

too short.

games.

 

 

Speed search activated.

Deactivate speed search.(p. 88).

 

Display illumination on.

Switch off display illumination (p. 75).

 

Unintentional keystrokes

Activate key lock (p. 78).

 

(illumination!).

 

Charging error

Battery totally discharged.

1) Plug in charger cable, battery is on charge.

(charge icon

 

2) Charge icon appears after approx. 2 hours.

not displayed).

 

3) Charge battery.

 

Temp. out of range

Make sure the ambient temperature is right, wait for a

 

41 F to 104 F.

while, then recharge.

 

Contact problem.

Check power supply and connection to the phone.

 

 

Check battery contacts and device interface, clean

 

 

them if necessary, then insert battery again.

 

No mains voltage.

Use different mains power socket, check mains

 

 

voltage.

 

Wrong charger.

Use original Siemens accessories only.

 

Battery faulty.

Replace battery.

SIM error

SIM card not inserted correctly.

Check that the SIM card is inserted correctly (p. 17).

 

Dirty SIM card contacts.

Clean SIM card with a dry cloth.

 

SIM card with wrong voltage.

Use 3V SIM cards only.

 

SIM card damaged (e.g. broken). Carry out a visual check. Change SIM card at service

 

 

provider.