Silex technology PRICOM SX-300U Question Regarding TCP/IP, When there is no reply to Ping

Users Manual SX

Question Regarding TCP/IP

Print job in not printed

CHECK1

If you are using TCP/IP protocol, ping PRICOM with the assigned IP address to see if there is a reply. If there is no reply to ping, the IP address may not have been configured properly.

Reset PRICOM to factory default and configure again from the beginning.

Example:

Issue ping in Windows 98 MS-DOS

Click Start - Programs - MS-DOS Prompt, then execute Ping xxx.xxx.xxx.xxx.

You will see the message below. "xxx.xxx.xxx.xxx" is the IP address configured to PRICOM.

-When there is a reply to Ping:

Reply from xxx.xxx.xxx.xxx:bytes=32 time=58ms TTL=253

Reply from xxx.xxx.xxx.xxx:bytes=32 time=58ms TTL=253

Reply from xxx.xxx.xxx.xxx:bytes=32 time=58ms TTL=253

Reply from xxx.xxx.xxx.xxx:bytes=32 time=58ms TTL=253

-When there is no reply to Ping:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

-For the initializing PRICOM to factory default, refer to chapter 2.

NOTE

CHECK2

The Destination printer port of printer driver may not have been configured properly. Click Printer at Properties, then Details, then check the printer port name of PRICOM at Print to the following port. The port name is indicated "JC-Print2002 LPR Port" or "JC-Print2002 IPP Port" or "JC-Print2002 Raw Port" after the assigned port name.

Ex.) Printer port=xxx.xxx.xxx.xxx: lp (JC-Print2002 LPR Port) * xxx.xxx.xxx.xxx. = IP Address

FAQ 10-6