Sony DST-HD500 manual 24

Additional Information

Troubleshooting

	Problem	Solution
(1) The receiver front panel power indicator doesn’t		(a) Check the mains lead and make sure it is
	light up, and no message on the front panel.	connected to a stable power outlet.
		(b) Check if the set top box is in ‘Standby’ mode by
		pressing the I/1 (Standby) button on the remote
		control.
(2) Has message on the front panel but no picture		(a) Press the MENU button on the remote control or
	on your TV screen.	front panel to call up the On Screen Display.
		(b) Make sure the connector type between the set
		top box and your TV set matches each other.
		(c) Check the brightness level of your TV screen.
(3)	Poor picture quality.	(a) Check the antenna and make sure it is aligned
		to the correct direction. Use receiver’s ‘Manual
		Scan’ option to check the signal’s BER and RF
		Level when aligning the antenna.
		(b) If you use any kind of amplifier to boost the
		signal level, please check that it is functioning
		adequately.
		(c) Refer to solutions in item (2) above.
(4)	No audio service.	(a) Check the receiver and your TV’s volume are
		properly set and not in ‘mute’ mode.
		(b) Check the audio connectors are correctly and
		firmly connected.
		(c) Make sure the receiver switch is set to the
		correct Audio mode: Dolby Digital or PCM
		(MPEG).
		(d) Check the left and right audio channel.
		Sometimes the preferred audio service is set in
		the left or right channel only. Please refer to
		‘Audio Select’.
(5)	No video service.	If there is a music banner being displayed, then there
		is ONLY audio available on this channel (for example,
		a radio channel).
(6) Does not have all the channels available after		(a) Try ‘Full Scan’ to scan the missing channels
	using ‘Auto Scan’ when installing the receiver.	instead of ‘Quick Scan’. Some new channels
		may be available in your area.
		(b) Try getting your aerial installation checked for
		good quality reception.
(7) Cannot lock signal by using ‘Manual Setup’.		(a) Check the frequency you enter is exactly the
		centre frequency of the required channel.
		(b) Refer to solutions in item (3) above.
(8)	No Teletext.	(a) Make sure the channel you are watching
		provides a teletext service.
		(b) Press the button on the remote control again
		to confirm there is not teletext service.
(9) Cannot receive channels after moving the		Enter the Setup menu and use the ‘Restore to
	receiver between cities (e.g. from Melbourne to	default’ option to clear the channel memory, then
	Sydney).	enter the Install menu and use ‘Full Scan’ or ‘Quick
		Scan’ for your new area to scan through all the
		channels again.
On Screen Error Message

	Message	Solution
(1)	Bad Signal.	(a) Check the antenna is connected correctly to the
		tuner input (ANT. RF IN) of the receiver.
		(b) Refer to solutions in item (3) above.
(2)	Database is empty	Press the MENU button to call up OSD menu for
	Press menu for installation.	channel search.

24Additional Information