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Table of Contents Useful Recording Techniques Index

Troubleshooting

Troubleshooting
If you run into any problems using your
camcorder, use the following list to
troubleshoot the problem. If the problem
persists, disconnect the power source and
contact your Sony dealer.
Overall operations/Wireless Remote
Commander ...................................................p. 102
Batteries/power sources ..............................p. 103
LCD screen ....................................................p. 103
“Memory Stick PRO Duo” media ...............p. 104
Recording .......................................................p. 104
Playback .........................................................p. 105
Playing back images stored on “Memory Stick
PRO Duo” media on other devices .............p. 106
Editing movies/photos on your camcorder
.........................................................................p. 106
Playback on the TV ......................................p. 107
Dubbing/Connecting to other devices .......p. 107
GPS (HDR-CX500V/CX520V) ...................p. 107
Examples of functions that cannot be used
simultaneously ...............................................p. 107
Notes before sending your camcorder
for repair
Your camcorder may be required to initialize
or change the current internal memory of your
camcorder, depending on the problem. In the
event of this, the data stored on the internal
memory will be deleted. Be sure to save the
data on the internal memory on other media
(backup) before sending your camcorder for
repair (p. 62, see Operating Guide too). We
will not compensate you for any loss of internal
memory data.
During repair, we may check a minimum
amount of data stored on the internal memory
in order to investigate the problem. However,
your Sony dealer will neither copy nor retain
your data.

Overall operations/Wireless

Remote Commander

The power does not turn on.
Attach a charged battery pack to the camcorder (p. 19).The plug of the AC Adaptor has been disconnected from the wall outlet (wall socket). Connect it to the wall outlet (wall socket) (p. 19).
The camcorder does not operate even
when the power is set to on.
It takes a few seconds for your camcorder to be ready to shoot after the power is turned on. This is not a malfunction.Disconnect the AC Adaptor from the wall outlet (wall socket) or remove the battery pack, then reconnect it after about 1 minute. If the functions still do not work, press RESET (p. 7) using a pointed object. (If you press RESET, all settings, including the clock setting, are reset.)
The menu settings have changed
automatically.
The following menu items return to the default settings in more than 12 hours after you close the LCD screen.
[SCENE SELECTION]
[WHITE BAL.]
[SPOT MTR/FCS]
[SPOT METER]
[SPOT FOCUS]
[EXPOSURE]
[FOCUS]
[LOW LUX]
[BLT-IN ZOOM MIC]
[MICREF LEVEL]
[AUTO BACK LIGHT]
The following menu items return to the default settings when you switch between movie recording and photo recording and playback modes.
[ FADER]
[TELE MACRO]
[SELF-TIMER]