Additional Information

Troubleshooting

Here are some simple solutions to problems which may affect the picture and sound.

Problem

 

 

 

 

Possible causes

Solutions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No picture, no sound.

 

 

•

Power off

• Plug in the TV.

 

 

 

 

 

 

 

 

 

•

TV in standby.

•

Press the

 

 

button on the front of the TV. If the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

indicator is

 

on press the

 

/ button on the remote control.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Aerial disconnected.

•

Check aerial connection

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor or no picture (screen is

•

Picture preset level adjustment

• Select ‘Picture Adjustment’ menu then adjust adjust the

dark), but good sound.

 

 

 

 

 

brightness, picture and colour levels.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No picture on any channel after

•

No digital transmissions in your area.

• Tune in all the Analogue channels available using the

digital tuning.

 

 

 

 

 

 

‘Manually tuning analogue signals’ instructions of this

 

 

 

 

 

 

 

 

 

manual to tune in available analogue channels, then contact

 

 

 

 

 

 

 

 

 

local installer to find out when digital transmissions begin in

 

 

 

 

 

 

 

 

 

your area.

 

 

 

 

 

 

 

 

 

 

 

 

• No digital transmissions from the

• Contact a local installer to find out at which transmitter you

 

 

 

 

 

 

 

transmitter you are currently using.

 

should be pointing your aerial.

 

 

 

 

 

 

 

 

 

•

Unsuitable aerial.

• Change your aerial to cover the channels used by digital

 

 

 

 

 

 

 

 

 

programmes.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Ensure aerial is correctly aligned to transmitter.

 

 

 

 

 

 

 

 

 

•

Weak signal.

• Ensure aerial is is plugged directly into the TV (not through

 

 

 

 

 

 

 

 

 

other equipment).

 

 

 

 

 

 

 

 

 

 

 

• Upgrade to a higher gain aerial.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Some channels are blank.

 

•

Scrambled or subscription-only

• Subscribe to pay-per-view broadcaster.

 

 

 

 

 

 

 

 

 

 

channel.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Programme used only for data (no

• See ‘Skipping a programme’ section.

 

 

 

 

 

 

 

 

 

 

picture or sound).

• See ‘Re-arranging your channels’ section.

 

 

 

 

 

 

 

 

 

• Programme not being transmitted.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Standby indicator flashing.

 

•

Fault (irregular flash)

• Do not open the cabinet, refer to qualified personnel.

 

 

 

 

 

 

 

 

• Contact your nearest SONY Service Centre.

 

 

 

 

 

 

 

 

 

• Digital mode Timer Record active

• Will clear when Timer Recording stops.

 

 

 

 

 

 

 

 

 

 

(regular flash).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Good picture, no sound

 

 

•

Volume control.

•

Press the

+ button on the remote control.

 

 

 

 

 

 

 

 

 

 

 

•

If

is displayed on the screen, press the

button on

 

 

 

 

 

 

 

 

 

the remote control.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor picture quality

 

 

•

Wrong external mode selected for an

•

Press the

 

 

button repeatedly until the RGB symbol

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RGB video source.

 

is displayed on screen.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No

colour

on

colour

•

Colour level setting.

• Select ‘Picture Adjustment’ menu then adjust the colour

programmes

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remote

control

does

 

not

•

Batteries low.

•

Replace batteries.

 

 

 

function

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Distorted

picture

 

when

•

Inputs from external equipment not

• Switch off all additionally connected equipment.

 

 

 

changing

programmes

or

 

switched off.

 

 

 

 

 

 

 

 

 

 

 

 

 

selecting teletext

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•If you continue to have these problems, have your TV serviced by qualified personnel or you can contact the Sony Customer Information Line on 0870 599 1999.

•NEVER open the casing yourself.

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