Additional Information

Troubleshooting

Here are some simple solutions to problems which may affect the picture and sound.

Problem

 

 

 

 

Possible causes

Solutions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No picture, no sound.

 

 

•

Power off

• Plug in the TV.

 

 

 

 

 

 

 

 

 

•

TV in standby.

•

Press the

 

 

button on the front of the TV. If the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

indicator is

 

on press the

 

/ button on the remote control.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Aerial disconnected.

•

Check aerial connection.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor or no picture (screen is

•

Picture preset level adjustment.

• Select ‘Picture Adjustment’ menu then adjust the brightness,

dark), but good sound.

 

 

 

 

 

picture and colour levels.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No picture on any channel after

•

No digital transmission in your area.

• Use the ‘Manually tuning analogue signals’ instructions of

digital tuning.

 

 

 

 

 

 

this manual to tune in all available analogue channels. Then

 

 

 

 

 

 

 

 

 

contact a local installer to find out when digital transmissions

 

 

 

 

 

 

 

 

 

begin in your area.

 

 

 

 

 

 

 

 

 

• No digital transmissions from the

• Contact a local installer to find out at which transmitter your

 

 

 

 

 

 

 

transmitter you are currently using.

 

aerial should be pointing.

 

 

 

 

 

 

 

 

 

•

Unsuitable aerial.

• Change your aerial to cover the channels used by digital

 

 

 

 

 

 

 

 

 

programmes.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Ensure your aerial is correctly aligned to the transmitter.

 

 

 

 

 

 

•

Weak signal.

• Ensure your aerial is plugged directly into the TV (not

 

 

 

 

 

 

 

 

 

through other equipment).

 

 

 

 

 

 

 

 

 

 

 

• Upgrade to a higher gain aerial.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Some channels are blank.

 

•

Scrambled or subscription-only channel.

• Subscribe to a pay-TV broadcaster.

 

 

 

 

 

 

 

 

 

• Programme used only for data (no

• See ‘Skipping a programme’ section.

 

 

 

 

 

 

 

 

 

 

picture or sound).

• See ‘Re-arranging your channels’ section.

 

 

 

 

 

 

 

 

 

• Programme not being transmitted.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Standby indicator flashing.

 

•

Fault (irregular flash).

• Do not open the cabinet, refer to qualified personnel.

 

 

 

 

 

 

 

 

• Contact your nearest SONY Service Centre.

 

 

 

 

 

 

 

 

 

• Digital mode Timer Record active

• Clears when the Timer Recording stops.

 

 

 

 

 

 

 

 

 

 

(regular flash).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Good picture, no sound.

 

 

•

Volume control.

•

Press the

+ button on the remote control.

 

 

 

 

 

 

 

 

 

 

 

•

If

is displayed on the screen, press the

button on

 

 

 

 

 

 

 

 

 

the remote control.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor picture quality.

 

 

•

Wrong external mode selected for an

•

Press the

 

 

button repeatedly until the RGB symbol

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RGB video source.

 

is displayed on screen.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No

colour

on

colour

•

Colour level setting.

• Select the ‘Picture Adjustment’ menu then adjust the colour

programmes.

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remote

control

does

 

not

•

Batteries low.

•

Replace the batteries.

 

 

 

function.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Distorted

picture

 

when

•

Inputs from external equipment not

• Switch off all additionally connected equipment.

 

 

 

changing

programmes

or

 

switched off.

 

 

 

 

 

 

 

 

 

 

 

 

 

selecting teletext.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•If you continue to have these problems, have your TV serviced by qualified personnel or you can contact the Sony Customer Information Line on 0870 599 1999.

•NEVER open the casing yourself.

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