Troubleshooting

 

The phone turns itself off

Possible cause: Internet settings are missing or

Possible cause: The battery connection is bad.

incorrect.

Solution: Make sure the battery is inserted

Solution: Go to www.SonyEricsson.com/support,

correctly, % 8 To insert SIM card and battery.

choose your phone model, then choose “Phone

I cannot use SMS/text messages on

setup – WAP” and follow the instructions.

% 59 Settings.

my phone

 

Possible cause: Settings are missing or incorrect.

The phone cannot be detected by

Solution: Contact your network operator to find out

other users via Bluetooth

the correct SMS service center setting, % 37 Text

Possible cause: You have not turned Bluetooth on.

messaging (SMS).

Solution: Make sure that Bluetooth is turned on and

I cannot use MMS/picture messages

that your phone is visible to other users. % 65 To

hide or show your phone when using Bluetooth.

on my phone

 

Possible cause: Your subscription does not include

Master reset

data capability.

The changes that you have made to settings and the

Solution: Please contact your network operator.

content that you have added or edited, will be deleted.

Possible cause: Settings are missing or incorrect.

• If you select Reset Settings, the changes that you

Solution: Go to www.SonyEricsson.com/support,

have made to settings will be deleted.

choose your phone model, then choose “Phone setup

• If you select Reset All, in addition to your changes

– MMS” and follow the instructions. % 59 Settings.

to settings, all contacts, messages, personal data,

I cannot use the Internet/WAP

and content that you have downloaded, received

or edited will also be deleted.

Possible cause: Your subscription does not include

 

data capability.

To reset the phone

Solution: Please contact your network operator.

1 } Settings } the General tab } Master Reset.

 

2 } Reset Settings or } Reset All.

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