SECTION 4

TROUBLESHOOTING CHARTS

PROBLEM

 

POSSIBLE CAUSE

 

REMEDY

 

 

 

Freezer does not

1. Power to freezer is off.

1. Supply power to freezer.

run.

2. Fuse or circuit if blown or tripped.

2.

Replace or reset. (If condition continues,

 

 

Freeze-up (auger will not turn).

 

see notes 1 or 2).

 

3.

3.

Turn OFF-ON switch to OFF for 15 minutes,

 

4. Front door not in place.

 

then restart.

 

4. Assemble front door in place.

 

 

 

Freezer does not

1. Freezer has been left in the

1. Let light flash for 10 minutes, then place

run, PUSH TO

 

CLEAN mode for more than 20

 

the OFF-ON switch to the OFF position

FREEZE light

 

minutes.

 

to reset.

flashes in sequence

2. CLEAN switch has been

2.

Leave OFF-ON switch in the ON position

of four.

 

activated 3 times within 10

 

for 10 minutes, then place the OFF-On

 

 

seconds.

 

switch to the OFF position to reset.

 

 

 

Freezer does not

1. No mix in hopper.

1. Fill hopper with mix.

run, PUSH TO

2. Mix inlet regulator not allowing

2.

Remove mix inlet regulator, clean,

FREEZE light

 

mix to flow into barrel.

 

sanitize, and replace.

flashes in sequence

3. Sensor problem.

3.

Call distributor for service.

of five.

 

 

 

 

 

 

 

Freezer will not shut

1. Temperature setting is too cold.

1. Readjust. Call distributor for service.

off.

2. Push to freeze switch failure.

2.

Call distributor for service.

 

3.

Spigot switch failure.

3.

Call distributor for service.

 

4. Reduced air flow.

4. Check for proper air flow thru the condenser

 

5.

Refrigeration problem.

5.

Check system. Call distributor for service.

 

 

 

Product is too thin.

1. Product is being dispensed

1. Press the PUSH TO FREEZE push button.

 

 

when the PUSH TO FREEZE

 

Wait until the green light illuminates before

 

 

light is illuminated red.

 

dispensing.

 

2.

No vent space for free flow of

2.

A minimum of 3 inches of vent space

 

 

cooling air.

 

required.

 

3.

Air temperature entering

3.

Change location or direct hot air away

 

 

condenser is above 100°F.

 

from freezer.

 

4. Condenser is dirty.

4. Clean.

 

5.

Temperaturesetting too warm.

5.

Readjust. Call distributor for service.

 

6.

Stabilizers in mix are broken

6.

Remove mix, clean, sanitize and freeze

 

 

down.

 

down with fresh mix.

 

7.

Auger is assembled wrong.

7.

Remove mix, clean, reassemble,

 

 

 

 

sanitize and freeze down.

 

8.

Reduced air flow.

8.

Check for proper air flow thru the condenser.

 

9.

Refrigeration problem.

9.

Check system. Call distributor for service.

 

 

 

Product is too thick.

1. Small portions are being

1. Allow freezer to sit idle for 5 minutes

 

 

dispensed in a short time.

 

before dispensing.

 

2.

Temperature setting is too cold.

2.

Readjust. Call distributor for service.

 

3.

Line voltage fluctuating.

3.

Call distributor for service.

 

 

 

 

 

 

 

 

 

 

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