Symbol Technologies 72E-86039-04 Troubleshooting

3 - 2 Symbol DS6708 Digital Scanner Product Reference Guide

Troubleshooting

Table 3-1

Troubleshooting

Problem Possible Causes Possible Solutions

The aiming pattern does not

appear when pressing the

trigger.

No power to the digital scanner. If the configuration requires a power

supply, re-connect the power supply.

Incorrect host interface cable is used. Connect the correct host interface

cable.

Interface/power cables are loose. Re-connect cables.

Digital scanner is disabled. For Synapse or IBM 468x mode,

enable the digital scanner via the host

interface. Otherwise, see the technical

person in charge of scanning.

If using RS-232 Nixdorf B mode, CTS

is not asserted. Assert CTS line.

Aiming pattern is disabled. Enable the aiming pattern. See

Decode

Aiming Pattern on page 5-5

.

Scanner emits short low/short

medium/short high beep

sequence (power-up beep

sequence) more than once.

The USB bus may put the digital

scanner in a state where power to the

digital scanner is cycled on and off

more than once.

Normal during host reset.

Digital scanner emits aiming

pattern, but does not decode the

bar code.

Digital scanner is not programmed for

the correct bar code type. Program the digital scanner to read that

type of bar code. See

Chapter 13,

Symbologies

.

Bar code symbol is unreadable. Scan test symbols of the same bar

code type to determine if the bar code

is defaced.

The symbol is not completely inside

aiming pattern. Move the symbol completely within the

aiming pattern.

Digital scanner emits 4 short

high beeps during decode

attempt.

Digital scanner has not completed

USB initialization. Wait several seconds and scan again.

Contents

Main Page Page ii Symbol DS6708 Digital Scanner Product Reference Guide Patents Warranty iii Revision History Page Table of Contents vi Symbol DS6708 Digital Scanner Product Reference Guide Table of Contents vii viii Symbol DS6708 Digital Scanner Product Reference Guide Table of Contents ix x Symbol DS6708 Digital Scanner Product Reference Guide Table of Contents xi xii Symbol DS6708 Digital Scanner Product Reference Guide Table of Contents xiii Page About This Guide Configurations Chapter Descriptions xvi Symbol DS6708 Digital Scanner Product Reference Guide Notational Conventions About This Guide xvii Related Documents Service Information * Page Page 1 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Supported Interfaces Unpacking Getting Started 1 - 3 Setting Up the Digital Scanner Installing the Interface Cable Removing the Interface Cable 1 - 4 Symbol DS6708 Digital Scanner Product Reference Guide Connecting a Synapse Cable Interface (Symbol DS6708 0nly) Connecting Power (if required) Configuring the Digital Scanner Getting Started 1 - 5 Mounting the Digital Scanner Desk Mount Wall Mount Page Chapter 2 Scanning 2 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Beeper Definitions Scanning 2 - 3 2 - 4 Symbol DS6708 Digital Scanner Product Reference Guide LED Definitions Scanning in Hand-Held Mode Scanning with the Digital Scanner Scanning 2 - 5 Aiming 2 - 6 Symbol DS6708 Digital Scanner Product Reference Guide Scanning in Presentation Mode Scanning 2 - 7 Decode Zones 2 - 8 Symbol DS6708 Digital Scanner Product Reference Guide Chapter 3 Maintenance & Technical Specifications Maintenance 3 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Troubleshooting Maintenance & Technical Specifications 3 - 3 3 - 4 Symbol DS6708 Digital Scanner Product Reference Guide Maintenance & Technical Specifications 3 - 5 Technical Specifications 3 - 6 Symbol DS6708 Digital Scanner Product Reference Guide Maintenance & Technical Specifications 3 - 7 Digital Scanner Signal Descriptions Page Chapter 4 User Preferences & Miscellaneous Digital Scanner Options * 4 - 2 Symbol DS6708 Digital Scanner Product Reference Guide User Preferences/Miscellaneous Options Parameter Defaults User Preferences & Miscellaneous Digital Scanner Options 4 - 3 User Preferences Page * User Preferences & Miscellaneous Digital Scanner Options 4 - 7 Time Delay to Low Power Mode Parameter # 92h * 4 - 8 Symbol DS6708 Digital Scanner Product Reference Guide Trigger Mode Parameter # 8Ah * User Preferences & Miscellaneous Digital Scanner Options 4 - 9 Picklist Mode Parameter # F0h 92h Page * 4 - 12 Symbol DS6708 Digital Scanner Product Reference Guide Decode Mirror Images (Data Matrix Only) Parameter # F1h 19h User Preferences & Miscellaneous Digital Scanner Options 4 - 13 Miscellaneous Scanner Parameters Transmit Code ID Character Parameter # 2Dh 4 - 14 Symbol DS6708 Digital Scanner Product Reference Guide User Preferences & Miscellaneous Digital Scanner Options 4 - 15 Scan Data Transmission Format Parameter # EBh * Page User Preferences & Miscellaneous Digital Scanner Options 4 - 17 Transmit No Read Message Parameter # 5Eh * 4 - 18 Symbol DS6708 Digital Scanner Product Reference Guide Synapse Interface Parameter # F0h, ACh Chapter 5 Decoding Preferences * Indicates Default *Enable Decode Aiming Pattern 5 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Decoding Preferences Parameter Defaults Decoding Preferences * 5 - 4 Symbol DS6708 Digital Scanner Product Reference Guide Illumination Bank Control Parameter # F1h 3Bh * Page Chapter 6 USB Interface 6 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Connecting a USB Interface USB Interface 6 - 3 USB Parameter Defaults 6 - 4 Symbol DS6708 Digital Scanner Product Reference Guide USB Host Parameters USB Device Type Select the desired USB device type. * USB Interface 6 - 5 * Page USB Interface 6 - 7 USB Keystroke Delay USB CAPS Lock Override * 6 - 8 Symbol DS6708 Digital Scanner Product Reference Guide USB Ignore Unknown Characters Emulate Keypad * Page Page Page 6 - 12 Symbol DS6708 Digital Scanner Product Reference Guide ASCII Character Set for USB USB Interface 6 - 13 6 - 14 Symbol DS6708 Digital Scanner Product Reference Guide USB Interface 6 - 15 6 - 16 Symbol DS6708 Digital Scanner Product Reference Guide USB Interface 6 - 17 6 - 18 Symbol DS6708 Digital Scanner Product Reference Guide USB Interface 6 - 19 6 - 20 Symbol DS6708 Digital Scanner Product Reference Guide USB Interface 6 - 21 6 - 22 Symbol DS6708 Digital Scanner Product Reference Guide Chapter 8 IBM 468X / 469X Interface 8 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Connecting to an IBM 468X/469X Host IBM 468X / 469X Interface 8 - 3 IBM Parameter Defaults 8 - 4 Symbol DS6708 Digital Scanner Product Reference Guide IBM 468X/469X Host Parameters Port Address This parameter sets the IBM 468X/469X port used. Page Page Chapter 7 RS-232 Interface * 7 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Connecting an RS-232 Interface RS-232 Interface 7 - 3 RS-232 Parameter Defaults 7 - 4 Symbol DS6708 Digital Scanner Product Reference Guide RS-232 Host Parameters RS-232 Interface 7 - 5 RS-232 Host Parameters (continued) 7 - 6 Symbol DS6708 Digital Scanner Product Reference Guide RS-232 Host Types Page Page RS-232 Interface 7 - 9 Parity Page RS-232 Interface 7 - 11 Check Receive Errors Hardware Handshaking * 7 - 12 Symbol DS6708 Digital Scanner Product Reference Guide Hardware Handshaking (continued) RS-232 Interface 7 - 13 Software Handshaking Page RS-232 Interface 7 - 15 Host Serial Response Time-out * 7 - 16 Symbol DS6708 Digital Scanner Product Reference Guide RTS Line State Beep on <BEL> * Page 7 - 18 Symbol DS6708 Digital Scanner Product Reference Guide Nixdorf Beep/LED Options * RS-232 Interface 7 - 19 ASCII Character Set for RS-232 7 - 20 Symbol DS6708 Digital Scanner Product Reference Guide RS-232 Interface 7 - 21 7 - 22 Symbol DS6708 Digital Scanner Product Reference Guide RS-232 Interface 7 - 23 Page Chapter 9 Wand Emulation Interface * 9 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Connecting Using Wand Emulation volt decoder can damage the digital scanner and invalidate the warranty. Wand Emulation Interface 9 - 3 Wand Emulation Parameter Defaults Page Wand Emulation Interface 9 - 5 Leading Margin (Quiet Zone) * 9 - 6 Symbol DS6708 Digital Scanner Product Reference Guide Polarity * Wand Emulation Interface 9 - 7 * Convert All Bar Codes to Code 39 9 - 8 Symbol DS6708 Digital Scanner Product Reference Guide Convert Code 39 to Full ASCII Chapter 10 Keyboard Wedge Interface * 10 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Connecting a Keyboard Wedge Interface Keyboard Wedge Interface 10 - 3 Keyboard Wedge Parameter Defaults Page Keyboard Wedge Interface 10 - 5 Keyboard Wedge Country Types - Country Codes * Page Keyboard Wedge Interface 10 - 7 Keystroke Delay * Page Page Page Page 10 - 12 Symbol DS6708 Digital Scanner Product Reference Guide Keyboard Maps Figure 10-4 Figure 10-2 IBM PS2 Type Keyboard Figure 10-3 Keyboard Wedge Interface 10 - 13 Figure 10-5 NCR 7052 58-Key 10 - 14 Symbol DS6708 Digital Scanner Product Reference Guide ASCII Character Set for Keyboard Wedge Keyboard Wedge Interface 10 - 15 10 - 16 Symbol DS6708 Digital Scanner Product Reference Guide Keyboard Wedge Interface 10 - 17 10 - 18 Symbol DS6708 Digital Scanner Product Reference Guide Keyboard Wedge Interface 10 - 19 10 - 20 Symbol DS6708 Digital Scanner Product Reference Guide Keyboard Wedge Interface 10 - 21 10 - 22 Symbol DS6708 Digital Scanner Product Reference Guide Page Page Chapter 11 Scanner Emulation Interface * 11 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Connecting Using Scanner Emulation volt decoder can damage the digital scanner and invalidate the warranty. Scanner Emulation Interface 11 - 3 Scanner Emulation Parameter Defaults 11 - 4 Symbol DS6708 Digital Scanner Product Reference Guide Scanner Emulation Host Scanner Emulation Host Parameters Beep Style Page 11 - 6 Symbol DS6708 Digital Scanner Product Reference Guide Convert Newer Code Types Module Width Scanner Emulation Interface 11 - 7 Convert All Bar Codes to Code 39 Code 39 Full ASCII Conversion 11 - 8 Symbol DS6708 Digital Scanner Product Reference Guide Transmission Timeout Page Page Chapter 12 123Scan Communication with 123Scan 123Scan Parameter Page Chapter 13 Symbologies * 13 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Symbology Parameter Defaults Symbologies 13 - 3 13 - 4 Symbol DS6708 Digital Scanner Product Reference Guide Symbologies 13 - 5 13 - 6 Symbol DS6708 Digital Scanner Product Reference Guide UPC/EAN Page * 13 - 10 Symbol DS6708 Digital Scanner Product Reference Guide Decode UPC/EAN/JAN Supplementals Parameter # 10h Symbologies 13 - 11 Decode UPC/EAN/JAN Supplementals (continued) * Enable 977 Supplemental Mode 13 - 12 Symbol DS6708 Digital Scanner Product Reference Guide Decode UPC/EAN/JAN Supplementals (continued) Page Page * 13 - 16 Symbol DS6708 Digital Scanner Product Reference Guide UPC-A Preamble Parameter # 22h Symbologies 13 - 17 UPC-E Preamble Parameter # 23h 13 - 18 Symbol DS6708 Digital Scanner Product Reference Guide UPC-E1 Preamble Parameter # 24h Page * Symbologies 13 - 21 Bookland ISBN Format Parameter # F1h 40h * Symbologies 13 - 23 Code 128 Enable/Disable Code 128 Parameter # 08h Set Lengths for Code 128 Parameter # L1 = D1h, L2 = D2h Page * Code 39 * 13 - 28 Symbol DS6708 Digital Scanner Product Reference Guide Set Lengths for Code 39 Parameter # L1 = 12h, L2 = 13h Page Page * 13 - 32 Symbol DS6708 Digital Scanner Product Reference Guide Code 39 Buffering - Scan & Store (continued) Buffer Data Clear Transmission Buffer * Symbologies 13 - 33 Transmit Buffer Overfilling Transmission Buffer Attempt to Transmit an Empty Buffer 13 - 34 Symbol DS6708 Digital Scanner Product Reference Guide Code 93 Enable/Disable Code 93 Parameter # 09h Set Lengths for Code 93 Parameter # L1 = 1Ah, L2 = 1Bh * Page 13 - 36 Symbol DS6708 Digital Scanner Product Reference Guide Code 11 Code 11 Parameter # 0Ah Set Lengths for Code 11 Parameter # L1 = 1Ch, L2 = 1Dh * Page 13 - 38 Symbol DS6708 Digital Scanner Product Reference Guide Code 11 Check Digit Verification Parameter # 34h Interleaved 2 of 5 (ITF) * 13 - 40 Symbol DS6708 Digital Scanner Product Reference Guide Set Lengths for Interleaved 2 of 5 Parameter # L1 = 16h, L2 = 17h Page Page Discrete 2 of 5 (DTF) * 13 - 44 Symbol DS6708 Digital Scanner Product Reference Guide Set Lengths for Discrete 2 of 5 Parameter # L1 = 14h, L2 = 15h Page 13 - 46 Symbol DS6708 Digital Scanner Product Reference Guide Codabar (NW - 7) Enable/Disable Codabar Parameter # 07h Set Lengths for Codabar Parameter # L1 = 18h, L2 = 19h Page * Symbologies 13 - 49 MSI Enable/Disable MSI Parameter # 0Bh Set Lengths for MSI Parameter # L1 = 1Eh, L2 = 1Fh * 13 - 50 Symbol DS6708 Digital Scanner Product Reference Guide Set Lengths for MSI (continued) Page * Symbologies 13 - 53 Inverse 1D Parameter # F1h 4Ah Postal Codes Page Page Page * GS1 DataBar (formerly Reduced Space Symbology) * Composite * 13 - 62 Symbol DS6708 Digital Scanner Product Reference Guide Composite TLC-39 Parameter # F0h 73h UPC Composite Mode Parameter # F0h 58h * 2D Symbologies * Symbologies 13 - 65 Code 128 Emulation Parameter # 7Bh * 13 - 66 Symbol DS6708 Digital Scanner Product Reference Guide Data Matrix Parameter # F0h, 24h Data Matrix Inverse Parameter # F1h 4Ch * 13 - 68 Symbol DS6708 Digital Scanner Product Reference Guide MicroQR Parameter # F1h 3Dh QR Inverse Parameter # F1h 4Bh * Symbologies 13 - 69 Aztec Parameter # F1h 3Eh Aztec Inverse Parameter # F1h 4Dh * 13 - 70 Symbol DS6708 Digital Scanner Product Reference Guide Redundancy Level Parameter # 4Eh Redundancy Level 1 Redundancy Level 2 Redundancy Level 3 * 13 - 72 Symbol DS6708 Digital Scanner Product Reference Guide Security Level Parameter # 4Dh * Symbologies 13 - 73 Intercharacter Gap Size Parameter # F0h, 7Dh Report Version * 13 - 74 Symbol DS6708 Digital Scanner Product Reference Guide Macro PDF Features Flush Macro Buffer Abort Macro PDF Entry Chapter 14 Drivers License Set Up (DS6708-DL) 14 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Drivers License Parsing * Drivers License Set Up (DS6708-DL) 14 - 3 Parsing Drivers License Data Fields (Embedded Driver's License Parsing) Drivers License Parse Field Bar Codes 14 - 4 Symbol DS6708 Digital Scanner Product Reference Guide Drivers License Parse Field Bar Codes (continued) Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Drivers License Set Up (DS6708-DL) 14 - 21 Field Update Procedure User Preferences * Page Page Page Page Drivers License Set Up (DS6708-DL) 14 - 27 Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 15 Advanced Data Formatting Rules: Criteria Linked to Actions 15 - 2 Symbol DS6708 Digital Scanner Product Reference Guide Using ADF Bar Codes ADF Bar Code Menu Example Advanced Data Formatting 15 - 3 Rule 1: The Code 128 Scanning Rule Rule 2: The UPC Scanning Rule Alternate Rule Sets 15 - 4 Symbol DS6708 Digital Scanner Product Reference Guide Rules Hierarchy (in Bar Codes) Advanced Data Formatting 15 - 5 Default Rules ADF Bar Codes 15 - 6 Symbol DS6708 Digital Scanner Product Reference Guide Advanced Data Formatting 15 - 7 Special Commands Pause Duration Begin New Rule Page Page 15 - 10 Symbol DS6708 Digital Scanner Product Reference Guide Criteria Code Types Page 15 - 12 Symbol DS6708 Digital Scanner Product Reference Guide Code Types (continued) Page Page Page Page Advanced Data Formatting 15 - 17 Code Lengths Page Page Page Advanced Data Formatting 15 - 21 Message Containing A Specific Data String Specific String at Start Code Lengths (continued) 15 - 22 Symbol DS6708 Digital Scanner Product Reference Guide Specific String, Any Location Any Message OK Advanced Data Formatting 15 - 23 Numeric Keypad Do not confuse bar codes on this page with those on the alphanumeric keyboard. Page Page 15 - 26 Symbol DS6708 Digital Scanner Product Reference Guide Actions Send Data Page Page Advanced Data Formatting 15 - 29 Setup Field(s) Send Data (continued) 15 - 30 Symbol DS6708 Digital Scanner Product Reference Guide Advanced Data Formatting 15 - 31 Skip Ahead Use the following bar codes to skip ahead characters. 15 - 32 Symbol DS6708 Digital Scanner Product Reference Guide Page Page Advanced Data Formatting 15 - 35 Modify Data 15 - 36 Symbol DS6708 Digital Scanner Product Reference Guide Pad Data with Spaces Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Advanced Data Formatting 15 - 81 Send Right Control Key The Send Right Control Key action sends a tap (press and release) of the Right Control Key. Send Function Key (continued) 15 - 82 Symbol DS6708 Digital Scanner Product Reference Guide Send Graphic User Interface (GUI) Characters Page Page Page Page Page Page Advanced Data Formatting 15 - 89 Alphanumeric Keyboard 15 - 90 Symbol DS6708 Digital Scanner Product Reference Guide Page 15 - 92 Symbol DS6708 Digital Scanner Product Reference Guide Advanced Data Formatting 15 - 93 Page Page Page Page Page Page Page Page Page Appendix A Standard Default Parameters A - 2 Symbol DS6708 Digital Scanner Product Reference Guide Standard Default Parameters A - 3 A - 4 Symbol DS6708 Digital Scanner Product Reference Guide Standard Default Parameters A - 5 A - 6 Symbol DS6708 Digital Scanner Product Reference Guide Standard Default Parameters A - 7 A - 8 Symbol DS6708 Digital Scanner Product Reference Guide Standard Default Parameters A - 9 Page Appendix B Programming Reference Symbol Code Identifiers B - 2 Symbol DS6708 Digital Scanner Product Reference Guide Programming Reference B - 3 AIM Code Identifiers B - 4 Symbol DS6708 Digital Scanner Product Reference Guide Programming Reference B - 5 B - 6 Symbol DS6708 Digital Scanner Product Reference Guide Programming Reference B - 7 Page Appendix C Sample Bar Codes Code 39 UPC/EAN UPC-A, 100% C - 2 Symbol DS6708 Digital Scanner Product Reference Guide Code 128 Interleaved 2 of 5 Page Page Page Page Appendix E ASCII Character Sets E - 2 Symbol DS6708 Digital Scanner Product Reference Guide ASCII Character Sets E - 3 E - 4 Symbol DS6708 Digital Scanner Product Reference Guide ASCII Character Sets E - 5 E - 6 Symbol DS6708 Digital Scanner Product Reference Guide ASCII Character Sets E - 7 E - 8 Symbol DS6708 Digital Scanner Product Reference Guide ASCII Character Sets E - 9 E - 10 Symbol DS6708 Digital Scanner Product Reference Guide ASCII Character Sets E - 11 E - 12 Symbol DS6708 Digital Scanner Product Reference Guide Glossary A B Glossary - 2 Symbol DS6708 Digital Scanner Product Reference Guide C Glossary - 3 D E Glossary - 4 Symbol DS6708 Digital Scanner Product Reference Guide F H I Glossary - 5 K L Glossary - 6 Symbol DS6708 Digital Scanner Product Reference Guide M N O P Glossary - 7 Q R Glossary - 8 Symbol DS6708 Digital Scanner Product Reference Guide S Glossary - 9 T U Page Index Numerics A Index - 2 DS6708 Digital Scanner Product Reference Guide B Index - 3 Index - 4 DS6708 Digital Scanner Product Reference Guide C D Index - 5 E G H I K T U W Tell Us What You Think...