Symbol Technologies DS6707 Troubleshooting

3 - 2 DS6707 Digital Imager Scanner Product Reference Guide

Troubleshooting

Table 3-1

Troubleshooting

Problem Possible Causes Possible Solutions

The aiming pattern does not appear

when pressing the trigger. No power to the digital imager

scanner. If the configuration requires a power

supply,

re-connect the power supply.

Incorrect host interface cable is used. Connect the correct host interface

cable.

Interface/power cables are loose. Re-connect cables.

Digital imager scanner is disabled. See the technical person in charge of

scanning.

If using RS-232 Nixdorf B mode, CTS

is not asserted. Assert CTS line.

Aiming pattern is disabled. Enable the aiming pattern. See

Decode Aiming Pattern on page 4-12.

Scanner emits short low/short

medium/short high beep sequence

(power-up beep sequence) more than

once.

The USB bus may put the digital

imager scanner in a state where

power to the digital imager scanner is

cycled on and off more than once.

Normal during host reset.

Digital imager scanner emits aiming

pattern, but does not decode the bar

code.

Digital imager scanner is not

programmed for the correct bar code

type.

Program the digital imager scanner to

read that type of bar code. See

Chapter 10, Symbologies.

Bar code symbol is unreadable. Scan test symbols of the same bar

code type to determine if the bar code

is defaced.

The symbol is not completely inside

aiming pattern. Move the symbol completely within

the aiming pattern.

Digital imager scanner emits 4 short

high beeps during decode attempt. Digital imager scanner has not

completed USB initialization. Wait several seconds and scan again.

Contents

Main Page Page ii DS6707 Digital Imager Scanner Product Reference Guide Page Page Table of Contents vi DS6707 Digital Imager Scanner Product Reference Guide Table of Contents vii viii DS6707 Digital Imager Scanner Product Reference Guide Table of Contents ix x DS6707 Digital Imager Scanner Product Reference Guide Table of Contents xi xii DS6707 Digital Imager Scanner Product Reference Guide Page Page About This Guide Configurations Chapter Descriptions xvi DS6707 Digital Imager Scanner Product Reference Guide Notational Conventions - - - - - - - - - * Related Documents Service Information Symbol Global Interaction Center xviii DS6707 Digital Imager Scanner Product Reference Guide About This Guide xix Getting Started Getting Started 1 - 2 Supported Interfaces Unpacking 1 - 3 DS6707 Digital Imager Scanner Product Reference Guide Setting Up the Digital Imager Scanner Installing the Interface Cable Removing the Interface Cable Getting Started 1 - 4 Connecting Power (if required) Mounting the Digital Imager Scanner Desk Mount 1 - 5 DS6707 Digital Imager Scanner Product Reference Guide Wall Mount Scanning 2 - 2 DS6707 Digital Imager Scanner Product Reference Guide Beeper Definitions Scanning 2 - 3 2 - 4 DS6707 Digital Imager Scanner Product Reference Guide LED Definitions Scanning in Hand-Held Mode Scanning with the Digital Imager Scanner Scanning 2 - 5 Aiming 2 - 6 DS6707 Digital Imager Scanner Product Reference Guide Scanning in Hands-Free Mode Page Page Chapter 3 Maintenance & Technical Specifications Chapter 3 Maintenance 3 - 2 DS6707 Digital Imager Scanner Product Reference Guide Troubleshooting Maintenance & Technical Specifications 3 - 3 3 - 4 DS6707 Digital Imager Scanner Product Reference Guide Technical Specifications Maintenance & Technical Specifications 3 - 5 3 - 6 DS6707 Digital Imager Scanner Product Reference Guide Maintenance & Technical Specifications 3 - 7 Digital Imager Scanner Signal Descriptions Page Chapter 4 User Preferences & Miscellaneous Digital Imager Scanner Options Chapter 4 * 4 - 2 DS6707 Digital Imager Scanner Product Reference Guide User Preferences and Miscellaneous Options - Parameter Defaults User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 3 User Preferences Page * User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 7 Time Delay to Low Power Mode Parameter # 92h * 4 - 8 DS6707 Digital Imager Scanner Product Reference Guide Trigger Mode Parameter # 8Ah Time Delay to Low Power Mode (continued) * User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 9 Picklist Mode Parameter # F0h 92h * Page User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 11 Beep After Good Decode Parameter # 38h Decoding Illumination Parameter # F0h, 2Ah * Miscellaneous Scanner Parameters 4 - 14 DS6707 Digital Imager Scanner Product Reference Guide Prefix/Suffix Values To correct an error or change a selection, scan Cancel on page D-2. User Preferences & Miscellaneous Digital Imager Scanner Options 4 - 15 Scan Data Transmission Format Parameter # EBh * 4 - 16 DS6707 Digital Imager Scanner Product Reference Guide FN1 Substitution Values Key Category Parameter # 67h Decimal Value Parameter # 6Dh Scan Data Transmission Format (continued) Page Page Chapter 5 Imaging Preferences Chapter 5 * Indicates Default *Enable Decode Aiming Pattern 5 - 2 DS6707 Digital Imager Scanner Product Reference Guide Imaging Preferences Parameter Defaults Imaging Preferences 5 - 3 5 - 4 DS6707 Digital Imager Scanner Product Reference Guide Imaging Preferences Operational Modes Decode Mode Snapshot Mode Imaging Preferences 5 - 5 * 5 - 6 DS6707 Digital Imager Scanner Product Reference Guide Image Capture Illumination Parameter # F0h, 69h Fixed Exposure Parameter #: F4h F1h 37h * Imaging Preferences 5 - 7 Fixed Gain Parameter #: F1h 38h Gain / Exposure Priority for Snapshot Mode Parameter # F1h, 32h Page Imaging Preferences 5 - 9 Snapshot Aiming Pattern Parameter # F0h, 2Ch Image Cropping Parameter # F0h, 2Dh * Page Imaging Preferences 5 - 11 Image Size (Number of Pixels) Parameter # F0h, 2Eh * 5 - 12 DS6707 Digital Imager Scanner Product Reference Guide Image Brightness (Target White) Parameter # F0h 86h JPEG Image Options Parameter # F0h, 2Bh * Imaging Preferences 5 - 13 JPEG Target File Size Parameter # F4h, F1h, 31h JPEG Quality and Size Value JPEG Quality = Parameter # F0h, 31h * Image Enhancement Parameter # F1h, 34h * 5 - 16 DS6707 Digital Imager Scanner Product Reference Guide Bits Per Pixel Parameter # F0h, 2Fh * Imaging Preferences 5 - 17 Signature Capture Parameter # 5Dh Output File Format * Imaging Preferences 5 - 19 Signature Capture Bits Per Pixel Parameter # F0h, 3Ah Page * Page SSI Interface 6 - 2 DS6707 Digital Imager Scanner Product Reference Guide Connecting Using Simple Serial Interface SSI Interface 6 - 3 Simple Serial Interface Default Parameters 6 - 4 DS6707 Digital Imager Scanner Product Reference Guide SSI Host Parameters Baud Rate Parameter # 9Ch * SSI Interface 6 - 5 Baud Rate (continued) 6 - 6 DS6707 Digital Imager Scanner Product Reference Guide Parity Parameter # 9Eh SSI Interface 6 - 7 Check Parity Parameter # 97h Software Handshaking Parameter # 9Fh Page * 6 - 10 DS6707 Digital Imager Scanner Product Reference Guide Host Serial Response Time-out Parameter # 9Bh * SSI Interface 6 - 11 Host Character Time-out Parameter # EFh * 6 - 12 DS6707 Digital Imager Scanner Product Reference Guide Multipacket Option Parameter # F0h, 4Eh * SSI Interface 6 - 13 Interpacket Delay Parameter # F0h, 4Fh * 6 - 14 DS6707 Digital Imager Scanner Product Reference Guide Event Reporting Decode Event Parameter # F0h, 00h * Page USB Interface 7 - 2 DS6707 Digital Imager Scanner Product Reference Guide Connecting a USB Interface - - USB Interface 7 - 3 USB Parameter Defaults 7 - 4 DS6707 Digital Imager Scanner Product Reference Guide USB Host Parameters USB Device Type Select the desired USB device type. * 7 - 6 DS6707 Digital Imager Scanner Product Reference Guide USB Country Keyboard Types (Country Codes) * Page 7 - 8 DS6707 Digital Imager Scanner Product Reference Guide USB Keystroke Delay USB CAPS Lock Override * USB Interface 7 - 9 USB Ignore Unknown Characters Emulate Keypad * Page USB Interface 7 - 11 Function Key Mapping Simulated Caps Lock * 7 - 12 DS6707 Digital Imager Scanner Product Reference Guide ASCII Character Set for USB Convert Case * USB Interface 7 - 13 7 - 14 DS6707 Digital Imager Scanner Product Reference Guide USB Interface 7 - 15 7 - 16 DS6707 Digital Imager Scanner Product Reference Guide USB Interface 7 - 17 7 - 18 DS6707 Digital Imager Scanner Product Reference Guide USB Interface 7 - 19 7 - 20 DS6707 Digital Imager Scanner Product Reference Guide USB Interface 7 - 21 7 - 22 DS6707 Digital Imager Scanner Product Reference Guide RS-232 Interface 8 - 2 DS6707 Digital Imager Scanner Product Reference Guide Connecting an RS-232 Interface RS-232 Interface 8 - 3 RS-232 Parameter Defaults 8 - 4 DS6707 Digital Imager Scanner Product Reference Guide RS-232 Host Parameters RS-232 Interface 8 - 5 RS-232 Host Parameters (continued) 8 - 6 DS6707 Digital Imager Scanner Product Reference Guide RS-232 Host Types RS-232 Host Types (continued) Page RS-232 Interface 8 - 9 Parity 8 - 10 DS6707 Digital Imager Scanner Product Reference Guide Stop Bit Select Data Bits * RS-232 Interface 8 - 11 Check Receive Errors Hardware Handshaking * 8 - 12 DS6707 Digital Imager Scanner Product Reference Guide Hardware Handshaking (continued) RS-232 Interface 8 - 13 Software Handshaking 8 - 14 DS6707 Digital Imager Scanner Product Reference Guide Software Handshaking (continued) - RS-232 Interface 8 - 15 Host Serial Response Time-out * 8 - 16 DS6707 Digital Imager Scanner Product Reference Guide RTS Line State Beep on <BEL> * Page 8 - 18 DS6707 Digital Imager Scanner Product Reference Guide Nixdorf Beep/LED Options Ignore Unknown Characters * RS-232 Interface 8 - 19 ASCII Character Set for RS-232 8 - 20 DS6707 Digital Imager Scanner Product Reference Guide RS-232 Interface 8 - 21 8 - 22 DS6707 Digital Imager Scanner Product Reference Guide RS-232 Interface 8 - 23 Page Chapter 9 123Scan Chapter 9 Communication with 123Scan Page Chapter 10 Symbologies Chapter 10 * 10 - 2 DS6707 Digital Imager Scanner Product Reference Guide Symbology Parameter Defaults Symbologies 10 - 3 10 - 4 DS6707 Digital Imager Scanner Product Reference Guide Symbologies 10 - 5 UPC/EAN Page * Symbologies 10 - 9 Decode UPC/EAN/JAN Supplementals Parameter # 10h Page * 10 - 12 DS6707 Digital Imager Scanner Product Reference Guide Transmit UPC-E1 Check Digit Parameter # 2Ah UPC-A Preamble Parameter # 22h * Symbologies 10 - 13 UPC-E Preamble Parameter # 23h 10 - 14 DS6707 Digital Imager Scanner Product Reference Guide UPC-E1 Preamble Parameter # 24h Convert UPC-E to UPC-A Parameter # 25h * 10 - 16 DS6707 Digital Imager Scanner Product Reference Guide UCC Coupon Extended Code Parameter # 55h Code 128 * Code 39 * 10 - 20 DS6707 Digital Imager Scanner Product Reference Guide Convert Code 39 to Code 32 Parameter # 56h Code 32 Prefix Parameter # E7h * Symbologies 10 - 21 Set Lengths for Code 39 Parameter # L1 = 12h, L2 = 13h * Symbologies 10 - 23 Transmit Code 39 Check Digit Parameter # 2Bh Scan a bar code below to transmit Code 39 data with or without the check digit. Code 39 Full ASCII Conversion Parameter # 11h * 10 - 24 DS6707 Digital Imager Scanner Product Reference Guide Code 39 Buffering (Scan & Store) Parameter # 71h Buffer Data * Symbologies 10 - 25 Clear Transmission Buffer Transmit Buffer 10 - 26 DS6707 Digital Imager Scanner Product Reference Guide Overfilling Transmission Buffer Attempt to Transmit an Empty Buffer Symbologies 10 - 27 Code 93 Enable/Disable Code 93 Parameter # 09h Set Lengths for Code 93 Parameter # L1 = 1Ah, L2 = 1Bh * Page Symbologies 10 - 29 Code 11 Code 11 Parameter # 0Ah Set Lengths for Code 11 Parameter # L1 = 1Ch, L2 = 1Dh * Page Symbologies 10 - 31 This feature selects whether or not to transmit the Code 11 check digit(s). Code 11 Check Digit Verification Transmit Code 11 Check Digits Parameter # 2Fh * 10 - 32 DS6707 Digital Imager Scanner Product Reference Guide Interleaved 2 of 5 (ITF) Enable/Disable Interleaved 2 of 5 Parameter # 06h Set Lengths for Interleaved 2 of 5 Parameter # L1 = 16h, L2 = 17h Page Page * 10 - 36 DS6707 Digital Imager Scanner Product Reference Guide Discrete 2 of 5 (DTF) Enable/Disable Discrete 2 of 5 Parameter # 05h Set Lengths for Discrete 2 of 5 Parameter # L1 = 14h, L2 = 15h * Page 10 - 38 DS6707 Digital Imager Scanner Product Reference Guide Codabar (NW - 7) Enable/Disable Codabar Parameter # 07h Set Lengths for Codabar Parameter # L1 = 18h, L2 = 19h Page * Symbologies 10 - 41 MSI Enable/Disable MSI Parameter # 0Bh Set Lengths for MSI Parameter # L1 = 1Eh, L2 = 1Fh Page * Postal Codes Page Page * RSS (Reduced Space Symbology) Parameter # F0h 54h * Composite * Symbologies 10 - 51 Composite TLC-39 Parameter # F0h 73h UPC Composite Mode Parameter # F0h 58h * 2D Symbologies * 10 - 54 DS6707 Digital Imager Scanner Product Reference Guide Code 128 Emulation Parameter # 7Bh * Page Symbologies 10 - 57 Redundancy Level Parameter # 4Eh Redundancy Level 1 Redundancy Level 2 Redundancy Level 3 Redundancy Level (continued) Redundancy Level 4 * Symbologies 10 - 59 Security Level Parameter # 4Dh * Symbologies 10 - 61 Report Version Macro PDF Features Flush Macro Buffer Abort Macro PDF Entry Page Chapter 11 Advanced Data Formatting Chapter 11 Rules: Criteria Linked to Actions 11 - 2 DS6707 Digital Imager Scanner Product Reference Guide Using ADF Bar Codes ADF Bar Code Menu Example Advanced Data Formatting 11 - 3 Rule 1: The Code 128 Scanning Rule Rule 2: The UPC Scanning Rule Alternate Rule Sets 11 - 4 DS6707 Digital Imager Scanner Product Reference Guide Rules Hierarchy (in Bar Codes) Advanced Data Formatting 11 - 5 Default Rules Special Commands Pause Duration Begin New Rule Page Page 11 - 8 DS6707 Digital Imager Scanner Product Reference Guide Criteria Code Types Page Page Page Page Advanced Data Formatting 11 - 13 Code Types (continued) 11 - 14 DS6707 Digital Imager Scanner Product Reference Guide Code Lengths Page Page Page 11 - 18 DS6707 Digital Imager Scanner Product Reference Guide Message Containing A Specific Data String Specific String at Start Code Lengths (continued) Advanced Data Formatting 11 - 19 Specific String, Any Location Any Message OK 11 - 20 DS6707 Digital Imager Scanner Product Reference Guide Numeric Keypad Bar codes on this page should not be confused with those on the alphanumeric keyboard. Page Page Advanced Data Formatting 11 - 23 Actions Send Data Page Page 11 - 26 DS6707 Digital Imager Scanner Product Reference Guide Setup Field(s) Send Data (continued) Advanced Data Formatting 11 - 27 11 - 28 DS6707 Digital Imager Scanner Product Reference Guide Skip Ahead Use the following bar codes to skip ahead characters. Advanced Data Formatting 11 - 29 Page Advanced Data Formatting 11 - 31 Modify Data 11 - 32 DS6707 Digital Imager Scanner Product Reference Guide Advanced Data Formatting 11 - 33 Pad Data with Spaces Page Page Page Page Page Page Page Page Page Page Page Page Page Advanced Data Formatting 11 - 47 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 11 - 78 DS6707 Digital Imager Scanner Product Reference Guide Send Right Control Key The Send Right Control Key action will send a tap (press and release) of the Right Control Key. Send Function Key (continued) Advanced Data Formatting 11 - 79 Send Graphic User Interface (GUI) Characters Page Page Page Page Page Page 11 - 86 DS6707 Digital Imager Scanner Product Reference Guide Alphanumeric Keyboard Page Page Advanced Data Formatting 11 - 89 Alphanumeric Keyboard (continued) 11 - 90 DS6707 Digital Imager Scanner Product Reference Guide Alphanumeric Keyboard (continued) Page Page Page Page Page Page Page Page Page Page Appendix A Standard Default Parameters Appendix A A - 2 DS6707 Digital Imager Scanner Product Reference Guide Appendix A: Standard Default Parameters A - 3 A - 4 DS6707 Digital Imager Scanner Product Reference Guide Appendix A: Standard Default Parameters A - 5 A - 6 DS6707 Digital Imager Scanner Product Reference Guide Appendix A: Standard Default Parameters A - 7 A - 8 DS6707 Digital Imager Scanner Product Reference Guide Appendix B Programming Reference Appendix B Symbol Code Identifiers B - 2 DS6707 Digital Imager Scanner Product Reference Guide Appendix B: Programming Reference B - 3 AIM Code Identifiers B - 4 DS6707 Digital Imager Scanner Product Reference Guide Appendix B: Programming Reference B - 5 B - 6 DS6707 Digital Imager Scanner Product Reference Guide Appendix B: Programming Reference B - 7 Page Appendix C Sample Bar Codes Appendix C Code 39 UPC/EAN UPC-A, 100% Code 128 Interleaved 2 of 5 Page Page Page Page Numeric Bar Codes Numeric Bar Codes Page Appendix E ASCII Character Sets Appendix E E - 2 DS6707 Digital Imager Scanner Product Reference Guide Appendix E: ASCII Character Sets E - 3 E - 4 DS6707 Digital Imager Scanner Product Reference Guide Appendix E: ASCII Character Sets E - 5 E - 6 DS6707 Digital Imager Scanner Product Reference Guide Appendix E: ASCII Character Sets E - 7 E - 8 DS6707 Digital Imager Scanner Product Reference Guide Page E - 10 DS6707 Digital Imager Scanner Product Reference Guide Appendix E: ASCII Character Sets E - 11 E - 12 DS6707 Digital Imager Scanner Product Reference Guide Glossary A B Glossary - 2 C Glossary - 3 D Glossary - 4 E F H Glossary - 5 I Glossary - 6 K L M Glossary - 7 N O P Glossary - 8 Q R Glossary - 9 S Glossary - 10 T Page Page Index Numerics A Index - 2 DS6707 Digital Imager Scanner Product Reference Guide B Index - 3 C Index - 4 DS6707 Digital Imager Scanner Product Reference Guide D E F G H L M N P Q V W Tell Us What You Think...