Troubleshooting
1. The system cannot detect the iUSB device.
Check | Solution |
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If you’ve | Please connect the device to the system using the USB cable. |
connected the |
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iUSB device |
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properly using |
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the USB cable. |
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If power is being | Provide sufficient power supply. |
supplied to the | 1. First connect the iUSB device using the DC USB cable |
iUSB device. | and then the USB cable. |
| 2. If solution 1 does solve this problem, try using a 5V power |
| adapter to ensure sufficient power supply. |
If the iUSB is | If your iUSB device is connected to a hub, you might have a |
connected to a | power shortage problem. |
hub. | Please refer to the solutions above. |
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If the iUSB disk | Please follow the path as: |
is using the same | StartÆProgramsÆAccessoriesÆWindows Explorer. Click on |
drive letter with | “My Computer” and right click “Manage”. Choose “Disk |
the ones for other | Management” to check if the iUSB drive letter is repeated. If |
network drives. | so, please change the other network drive letters. |
The system | There may be some problems with the USB component on the |
| motherboard. Please connect the iUSB device to other systems |
| or verify if other USB devices can be detected on your system. |
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2. The system failed to eject the iUSB device.
Check | Solution |
If the system is | End all programs including Synology iUSB Backup, Synology |
executing | iUSB Setup Wizard, and Windows file Manager. Then try ejecting |
programs in | the iUSB device again. |
Synology iUSB |
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or if the iUSB |
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device is being |
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used by other |
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programs. |
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