Tefal GV8431S0, GV8431G0, GV8431CH A problem with your generator ?, Problems, Causes, Solutions

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A problem with your generator ?

Problems	Causes	Solutions
The generator does not come on and the	The appliance is not switched on.	Check that your appliance is correctly
thermostat light and the on/off switch are not		plugged in and press the illuminated on/off
illuminated.		switch.
	The “auto off” system is activated.	Press the "Restart" button or push the steam
		control trigger.
Water runs out of the holes in the soleplate.	Water has condensed in the pipes because	Press on the steam control button away from
	you are using steam for the first time or you	your ironing board until the iron produces
	have not used it for some time.	steam.
	The soleplate is not hot enough.	Decrease the steam output while ironing at
		low temperature (steam output control dial
		on the control panel). Wait for the thermostat
		light to go out before activating the steam
		control button.
Water streaks appear on the linen.	Your ironing board is saturated with water	Make sure you have a vented/mesh ironing
	because it is not suitable for use with a steam	board
	generator.
White streaks come through the holes in the	Your boiler has a build-up of scale because it	Rinse the anti-scale valve (see the “descaling
soleplate.	has not been rinsed out regularly.	your generator” section).
		Rinse the boiler
Brown streaks come through the holes in the	You are using chemical descaling agents or	Never add this type of product in the water
soleplate and stain the linen.	additives in the water for ironing.	tank or in the boiler (see for what water may
		be used). Contact an Approved Service
		Centre.
	Fabric fibres have accumulated in the holes of	Clean the soleplate with a non-metallic
	the soleplate and are burning.	sponge. Vacuum the holes from time to time.
	Your linen is not rinsed sufficiently or you	Ensure linen is rinsed thoroughly to remove
	have ironed a new garment before washing it.	any soap deposits or chemicals on new
		garments which may be sucked up by the
		iron.
The soleplate is dirty or brown and may stain	You are ironing at too high a temperature.	See our recommendations regarding
the linen.		temperature control setting.
	You are using starch.	Always spray starch on the reverse side of the
		fabric to be ironed.
There is no steam or there is little steam.	The water tank is empty (red light on).	Fill the water tank.
	The steam output control dial is set at	Increase the steam output (control dial on
	minimum.	the control panel).
	The soleplate temperature is set to the	The generator is working but steam is very
	maximum.	hot and dry. As a consequence, it is less
		visible.
The red “water tank empty” light is on.	The water tank is empty.	Fill the water tank.
Steam escapes from the anti-scale valve plug.	The anti-scale valve plug has not been	Tighten the anti-calc valve plug correctly.
Steam escapes from the rinse plug.	tightened correctly.	Tighten the rinse plug correctly.
	The rinse plug has not been tightened
	correctly.
	The anti-scale valve plug is damaged.	Contact an Approved Service Centre to order
	The rinse plug seal is damaged.	a new anti-scale valve.
Steam or water escapes under the appliance.	The generator is faulty.	Stop using the generator and contact an
		Approved Service Centre.
The soleplate is scratched or damaged.	You have placed your iron flat on a metallic	Always place your iron on its base or on the
	rest-plate.	iron rest plate.
	You have cleaned your soleplate with an	Refer to the section « clean the soleplate ».
	abrasive or metal pad.

HELPLINE: If you have any problems or queries please call our Customer Relations team first for expert help and

advice: 0845 602 1454 - UK (01) 677 4003 - ROI or consult our website - www.tefal.co.uk

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