Search for an existing authorized program analysis report
(APAR) that is similar to your problem.
Search for an available program temporary fix (PTF) for the
existing APAR.
Order the PTF if it is available.
Create an Electronic Technical Response (ETR) problem report
to get assistance from an TSM service representative.
Describing the Error with Keywords
When you use IBMLink/Servicelink or call your service
representative, accurately describe the problem so that the service
representative may quickly help you solve the problem. Identify the
processing error with a full set of keywords whenever possible. A
keyword is a word or an abbreviation used to describe a single
aspect of a program failure. Each keyword describes an aspect of a
processing error.
The following example displays the necessary set of keywords:
56480200n R312 type command function
Where Represents
56480200n Component identification keyword
R312 Release level keyword
type Type-of-failure keyword
command Command keyword
function Function keyword

Component Identification Keyword

The component identifiers for TSM are listed below:
Server Platform Component ID
DRM 5697-DRM
AIX 5697-TSM
AS/400 5697-TSM
HP-UX 5697-TSM
Sun Solaris 5697-TSM
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Version 3 Release 7