Troubleshooting
Before calling service personnel, please check the following chart for a possible cause of the problem you are experiencing. A minor adjustment on your part may eliminate the problem and restore your TV reception.
Problem | Checks and Adjustments | Page |
TV will not turn on | ● Make sure the power cord is plugged in, and then press POWER. | 15 |
| ● The remote control batteries may be dead. Replace the batteries. | 8 |
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No picture, no sound | ● Check the antenna/cable connections. | 5 |
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No sound, picture OK | ● The sound may be muted. Press VOLUME S. | 15 |
| ● The station may have broadcast difficulties. Try another channel. | 18 |
| ● Make sure the MTS feature is set correctly. | |
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Poor sound, picture OK | ● The station may have broadcast difficulties. Try another channel. | 18 |
| ● An appliance near the TV may be causing interference. Move or |
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| turn off the appliance. |
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Poor picture, sound OK | ● Check the antenna/cable connections. | 5 |
| ● The station may have broadcast difficulties.Try another channel. | 18 |
| ● An appliance near the TV may be causing interference. Move or |
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| turn off the appliance. |
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| ● Adjust the Picture menu. | 20 |
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Poor reception of broadcast channels | ● The station may have broadcast difficulties. Try another channel. | 18 |
| ● Check the antenna connections. | 5 |
| ● If using a VCR, make sure the TV/VCR button is set correctly. | 10 |
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No UHF, VHF OK | ● Make sure the TV/CABLE function is set to the mode that corresponds |
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| to the signal source type (cable company or outside antenna). | 16 |
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Black box appears on the screen | ● The Closed Caption Text feature (T1, T2, T3, or T4) may be on. |
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| Set the Closed Caption feature to OFF. | 27 |
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Cannot select a certain channel | ● The channel may be locked out by the BLOCK CHANNEL function. |
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| Unblock the channel. | 31 |
| ● The channel may have been erased from the channel memory by the |
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| ADD/ERASE function. Reprogram the channel into channel memory. | |
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Multiple images (ghosts) | ● The station may have broadcast difficulties. Try another channel. |
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| ● Antenna reception may be poor. Use a highly directional outdoor antenna. | |
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Poor color or no color | ● The station may have broadcast difficulties. Try another channel. | 18 |
| ● An appliance near the TV may be causing interference. Move or |
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| turn off the appliance. |
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| ● Adjust the TINT and/or COLOR in the Picture menu. | 20 |
| ● If you change the direction of the TV while the TV is on, the |
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| picture may suffer from color shading. Turn off the TV and allow |
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| it to cool for about 30 minutes; then turn it on again. |
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No stereo or SAP sound from | ● Make sure the MTS feature is set correctly. | |
an MTS broadcast |
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The remote control does not operate | ● Make sure the TV/CABLE/VCR switch is set correctly. | 10 |
| ● There may be an obstruction between the remote control and the TV. |
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| Remove the obstruction and retry the remote control. |
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| ● The remote control batteries may be dead. Replace the batteries. | 8 |
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up Set
Preparation
Operation Basic
Operation Advanced
Section Reference
33