Chapter 8: Troubleshooting
63
Sound problems
• Check the antenna/cable connections ( Chapter
2).
• The station may have broadcast difficulties. Try
another channel.
• The sound may be muted. Press VOLUME.
• If you hear no sound, try setting the MTS feature
to Stereo mode ( page 45).
• If you are not receiving a second audio program
from a known SAP source, make sure the MTS
feature is set to SAP mode ( page 45).
• If you hear audio that seems “incorrect” for the
program you are watching (such as music or a
foreign language), the SAP mode may be on. Set
the MTS feature to Stereo mode ( page 45).
Remote control problems
• Make sure the remote control is set to the correct
device mode ( page 22).
• Remove all obstructions between the remote
control and the TV.
• The remote control batteries may be dead.
Replace the batteries ( page 21).
• Your TV remote control may not operate
certain features on your external device. Refer
to the owner’s manual for your other device
to determine its available features. If your TV
remote control does not operate a specific feature
on another device, use the remote control that
came with the device ( pages 23–27).
• If the TV still does not act as expected, use the
Reset Factory Defaults procedure ( page 34).
Channel tuning problems
• Make sure the remote control is set to the correct
device mode ( page 25).
• The channel may have been erased from the
channel memory by the Programming channels
automatically feature. Add the channel to the
channel memory ( page 31).
• The channel may be blocked by the LOCK
feature. Unblock the channel ( page 48).
• If you are unable to tune digital channels, check
the antenna configuration ( page 30). If you
are still unable to tune digital channels, clear all
channels from the channel list and reprogram
channels into the channel memory ( page 31).
If you are still unable to tune digital channels,
use the Reset Factory Defaults procedure (
page 34). Also see “TV stops responding to
controls” and “Other problems” ( page 62).
Closed caption problems
• If the program or video you selected is not
closed-captioned, no captions will display (
page 43).
• If text is not available, a black rectangle may
appear. If this happens, turn off the closed
caption feature ( page 43).
• A closed-caption signal may not display
correctly in the following situations: a) when
a videotape has been dubbed; b) when the
signal reception is weak; or c) when the signal
reception is nonstandard ( page 43).
Rating blocking (V-Chip) problems
• If you forget your PIN code: While the PIN
code entering screen is displayed, press
four times within 5 seconds. The PIN code you
previously stored will be cleared ( page 46).
No REGZA-LINK operation
• The REGZA-LINK feature is available for
Toshiba REGZA-LINK compatible devices.
• Make sure the HDMI cables with the HDMI
Logo ( ) are used.
• When the connected REGZA-LINK device
does not work correctly after you have changed
settings of the device, turn off your TV and
unplug the power cord, then plug and turn on
again.
• If several devices are connected, REGZA-LINK
feature may not operate properly.
• Read the instruction manual furnished with the
connected REGZA-LINK device.
HDMI problems
For HDMI cables
• Make sure to use cables with the HDMI Logo
( ) ( page 13).
Network problems
Cannot connect to network
• Check the Router with Hub and the TV
connections ( pages 20).
• Make sure the Router with Hub is connected to
the TV’s LAN port correctly ( page 20).
• Make sure your network address is set up correctly.
No network connection
• The LAN cables are not connected properly or at
all. Connect all cables ( pages 20).
• Make sure the power cords of the all devices are
plugged in.
• Make sure your network address is set up
correctly (“Setting up the network address for
the LAN port”).