Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.

Problem

Solution

TV will not turn on

Make sure the power cord is plugged in, then press POWER.

 

The remote control batteries may be dead. Replace the batteries.

No picture, no sound

Check the antenna/cable connections.

No sound, picture OK

The sound may be muted. Press VOLUME.

 

The station may have broadcast difficulties. Try another channel.

 

Check that the SPEAKERS function in the AUDIO menu is properly

 

 

set.

Poor sound, picture OK

The station may have broadcast difficulties. Try another channel.

Poor picture, sound OK

Check the antenna connections.

 

The station may have broadcast difficulties. Try another channel.

 

Adjust the PICTURE menu.

Poor reception of broadcast channels

The station may have broadcast difficulties. Try another channel.

 

Check the antenna connections.

 

If you are using a VCR, make sure the TV/VCR button is set

 

 

correctly.

Cannot receive above channel 13

Make sure TV/CABLE is set to the mode that corresponds to the

 

 

signal source type (cable or antenna).

Black box appears on the screen

The Closed Caption/Text feature may be on.

Unable to select a certain channel

The channel may be locked out with the CH LOCK feature or

 

 

erased with the ADD/ERASE feature.

Multiple images

The station may have broadcast difficulties. Try another channel.

 

Antenna reception may be poor. Use a highly directional outdoor

 

 

antenna.

Poor color or no color

The station may have broadcast difficulties. Try another channel.

 

Adjust the TINT and/or COLOR in the PICTURE menu.

No stereo or SAP sound from a

Make sure the MTS feature is set properly.

known MTS broadcast

 

 

The remote control does not operate

Press the appropriate device button (TV/CABLE/VCR).

 

There may be an obstruction between the remote control and the

 

 

remote control sensor. Remove the obstruction.

 

The remote control batteries may be dead. Replace the batteries.

Introduction

 

 

 

 

 

Connecting

yourTV

 

 

 

 

Usingthe

RemoteControl

 

 

 

 

Settingup

yourTV

 

 

 

 

UsingtheTV’s

Features

 

 

 

 

Appendix

 

 

 

 

 

Index

 

 

 

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