118 Troubleshooting
Closed caption problems
the problem persists, use the Reset Factory Defaults procedure. For
instructions, see “Resetting Factory Defaults” on page 54
Closed caption problems
If the program or video you have selected is not closed captioned,
no captions appear on the screen.
If text is not available, a black rectangle may appear. If this
happens, turn off the closed caption feature. For instructions, see
“Using closed captions” on page 75.
A closed caption signal may not display correctly under the
following circumstances:
❖The recording is dubbed
❖The signal reception is weak
❖The signal reception is non-standard
For additional information, see “Using closed captions” on page 75.
Rating blocking (V-Chip) problems
Forgotten PIN code.
When the PIN code screen appears, press the INFO button 4 times
within approximately 5 seconds. The old PIN code is cleared. For
more information, see “Forgotten PIN code” on page 84.
The V-Chip feature is available for U.S. V-Chip systems only. For
more information, see “Using parental controls (for USA region)”
on page 84.
No HDMI® CEC operation
The HDMI® CEC feature is available for Toshiba HDMI® CEC-
compatible devices.
Ensure that HDMI® cables with the ( ) Logo are used.
If the connected HDMI® CEC device does not work correctly after
you have changed settings of the device, turn off your TV and
unplug the power cord, and then plug it in and turn it on again.
If several devices are connected, the HDMI® CEC feature may not
operate properly.
Read the instruction manual furnished with the connected HDMI®
CEC device.