188 If Something Goes Wrong

If you need further assistance

❖Connect external devices after turning OFF the computer.
If this function cannot be used, change the setting to Disabled.
❖Make sure that you are connected to a compatible port.

The “USB Wakeup function” does not work.

❖When the “USB Sleep and Charge function” is Enabled in the
TOSHIBA Hardware Setup, the “USB Wakeup function” does
not work for ports that support the “USB Sleep and Charge
function.” In that case, use a USB port that does not have the
“USB Sleep and Charge function”-compatible icon ( ), if you
have a non-Sleep and Charge USB port available or disable the
“USB Sleep and Charge function” in TOSHIBA Hardware
Setup.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.

Before you contact Toshiba

Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖Review the troubleshooting information in your operating
system documentation.
❖If the problem occurs while you are running a program, consult
the program’s documentation for troubleshooting suggestions.
Contact the software company’s technical support group for
their assistance.
❖Consult the dealer from whom you purchased your computer
and/or program. Your dealer is your best source for current
information.
For the detailed specifications for your computer, visit
pcsupport.toshiba.com. Go to the Tech Support Center, select your
particular model from the list and go to the Detailed Specifications
for that model.
For the number of a Toshiba dealer near you in the United States,
call: (800) 457-7777.