If Something Goes Wrong

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Resolving a hardware conflict

You can connect to Support Online by clicking the Web Help button in Windows Help or by connecting to: www.support.microsoft.com/support/

Resolving a hardware conflict

If you receive an error message telling you there is a device driver conflict or a general hardware problem, try using Windows 98 Second Edition Help to troubleshoot the problem first.

For help on hardware conflicts:

1From the Windows Help menu, click the Contents tab, then double-click Troubleshooting.

2Click hardware conflict and follow the steps.

If there is still a problem, Windows 98 Second Edition should display a message that explains what the conflict is. If this happens, you may need to solve the problem on your own.

A plan of action

The smooth operation of the system depends on the interaction of all devices, programs, and features. If the system or one of its attached devices isn’t working, resolving the problem can be time- consuming and frustrating.

The recommended procedure for getting multiple devices to work together is to add and set up one device at a time. After you add each device, test it to make sure it and all previously connected devices work.

The device most recently connected to the system is the one most likely to be causing a hardware conflict.

Resolving hardware conflicts on your own

Computer components need resources to accomplish a task. A device, such as a CD-ROM drive or a modem, needs a channel to