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If Something Goes Wrong

Resolving a hardware conflict

 

 

 

NOTE

 

To determine if your computer has an internal Wi-Fi®adapter, check

 

 

the device list in Device Manager (part of the Windows® Control

 

 

Panel, Hardware and Sound). Some Toshiba models may have a

 

 

Wi-Fi®antenna switch even though they do not have an internal

 

 

Wi-Fi®adapter.

 

 

 

❖Verify that signal strength is good using the utility provided with the Wi-Fi®adapter.

❖If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP’s (Internet Service Provider) service may be disrupted.

❖Verify that the Service Set Identifier (SSID), or network name, is correct—i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case- sensitive. Toshiba provides a Client Manager utility for setting and managing SSIDs.

❖Check the Control Panel’s Hardware and Sound Device Manager to verify that the Wi-Fi®adapter is recognized by the Windows® operating system, and that the driver is loaded. Carefully note any error messages—these will be very helpful if you should confer with a support technician at a later time.

❖Verify that the network connection is configured to obtain its Internet Protocol (IP) address dynamically:

1 Click Start, and then Network.

2 Click View Status.

3 Click Details.

4 Verify that the DHCP Enabled setting is set to Yes.

5 Click Close.

❖Use IPCONFIG to verify that the computer has a useful IP address—one other than the private address of 169.254.xxx.xxx assigned by Windows®.

1 Click Start to open the Start menu.

2 Type Cmd in the search field.

3 At the top-left of the Start menu, click cmd.exe to open the command prompt.