Toshiba PSU5RU, PSU5RU-00Q003, PSU5RU00Q003, PSU5RU00V017, PSU5XU-00R004, U845w, U845w S410, U845w-S410, U845W-S4170 If you need further assistance, Other Toshiba Internet Web sites

141

If Something Goes Wrong

If you need further assistance

Utility” on page 112.

If you need further assistance

If you have followed the recommendations in this chapter and are

still having problems, you may need additional technical assistance.

Since some problems may be related to the operating system or the

program you are using, it is important to investigate all sources.

❖Review the troubleshooting information in your operating

system documentation.

❖If the problem occurs while you are running a program, consult

the program’s documentation for troubleshooting suggestions.

Contact the software company’s technical support group for

their assistance.

❖Consult the dealer from whom you purchased your computer

and/or program. Your dealer is your best source for current

information.

For the detailed specifications for your computer, visit

support.toshiba.com.

Contacting Toshiba

Toshiba’s Technical Support Web site

For technical support, or to stay current on the most recent software

and hardware options for your computer, and for other product

information, be sure to regularly check the Toshiba Web site at

support.toshiba.com.

Other Toshiba Internet Web sites

toshiba.com Worldwide Toshiba corporate site

us.toshiba.com Marketing and product information in

the USA

accessories.toshiba.com Accessories information in the USA

www.toshiba.ca Canada

www.toshiba-Europe.com Europe

www.toshiba.co.jp/index.htm Japan

latin.toshiba.com Mexico and all of Latin America

acclaim.toshiba.com Toshiba USA Self-Service support web

site

Contents

Main Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement Wireless Interoperability Wireless LAN and Your Health Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Taiw an Using this Equipment in Japan Page Device Authorization Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries 2.4FH1 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Taiw an Copyright Export Administration Regulation Notice Trademarks Licenses Computer Recycling Information Reuse, Donation, Recycling Contents Introduction................................................................................ 23 Chapter 1: Getting Started......................................................... 28 Page Chapter 2: Learning the Basics................................................. 69 Chapter 3: Mobile Computing................................................... 76 Chapter 4: Exploring Your Computers Features.....................88 Chapter 5: Utilities...................................................................... 96 Chapter 6: If Something Goes Wrong ...................................123 Page Introduction 24 This guide 26 Safety icons Other icons used Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Keeping yourself comfortable Computer user comfort recommendations Good Working Posture Using the notebook with an external keyboard, mouse or monitor Typing style Taking breaks and varying tasks Mobile computing tips Transporting the notebook Seeking additional help Check list Precautions Page Important information on your computers cooling fan Setting up your computer Setting up your computer Connecting to a power source Page Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Registering your computer with Toshiba Setting up your software Registering your computer with Toshiba Adding optional external devices Adding memory (optional) Recovering the Internal Storage Drive Recovery option Description Recovering to out-of-box state (recommended recovery method) Page Page Recovering of factory default software with users data Page Page Recovering without changing the internal storage drive partitions Page Recovering to a custom size partition Page Page Creating recovery media Page Restoring from recovery media Page Erasing the Internal Storage Drive Erasing the Internal Storage Drive Erasing the Internal Storage Drive Checking the internal storage drive operating status Checking the internal storage drive operating status Installing drivers and applications Using the touch pad Page Scroll horizontally To: Do the following: Example: Scroll continuously (Circular scrolling) Zoom in/out To zoom in: To zoom out: Adjusting touch pad settings Disabling or enabling the touch pad Connecting an external device Connecting an external device Using external display devices Selecting video cables Using external display devices Connecting an HDMI-compatible television or display device Directing the display output when you turn on the computer Customizing your computers settings Adjusting the quality of the external display Customizing your computers settings Caring for your computer Caring for your computer Cleaning the computer Moving the computer Using a computer lock Page Chapter 2 Learning the Basics Computing tips Using the keyboard Using the keyboard Using the keyboard Character keys Function keys Special Windows keys Starting a program Starting a program Starting a program using the Search programs and files field Saving your work Starting a program from the Start menu Saving your work Backing up your work Backing up your work Restoring your work Page Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Running the computer on battery power Power management Charging batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring main battery power Page Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan Changing the main battery Taking care of your battery Taking care of your battery Safety precautions Disposing of your computer Maintaining your battery Disposing of your computer Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Taskbar Setting up for communications Notification area Setting up for communications Using Wireless LAN connectivity Exploring audio features Connecting your computer to a network Accessing a network Exploring audio features Recording sounds Using a microphone Using the Web Camera Using external speakers or headphones Using the Web Camera Using the memory card reader Using the memory card reader Inserting memory media Using the memory card reader Removing memory media Chapter 5 Utilities TOSHIBA Assist TOSHIBA Assist Page Page Page Optimize TOSHIBA Recovery Media Creator TOSHIBA Recovery Media Creator TOSHIBA Application Installer Setting passwords Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility Due to the installed audio enhancement software, the sound test will come out from both speakers. Mouse Utility Mouse Utility TOSHIB A Hardwa re Setu p TOSHIBA Hardware Setup TOSHIB A Hardwa re Setu p TOSHIBA Sleep Utility Starting the TOSHIBA Sleep Utility USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings Sleep and Music TOSHIBA Accessibility TOSHIBA Accessibility TOSHIBA eco Utility TOSHIBA eco Utility TOSHIBA Service Station TOSHIBA PC Health Monitor TOSHIBA PC Health Monitor TOSHIBA Split Screen Utility Settings Settings tab Advanced tab Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. Problems when you turn on the computer The computer displays the The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working The Windows operating system is not working Using Startup options to fix problems The Windows operating system is not working Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. Fixing a problem with Device Manager Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Keyboard problems The AC adaptor and power cord/cable work correctly, but the battery will not charge. Keyboard problems Display problems The screen is blank. The screen does not look correct. Disk or storage drive problems Sound system problems Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Sound system problems No sound is coming from the computers speakers. Wireless networking problems The computer emits a loud, high-pitched noise. Wireless networking problems The Windows operating system wireless management utility does not work. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software USB Sleep and Charge is not working. The USB Wakeup function does not work. If you need further assistance If you need further assistance Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Page Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Using the Hot Key Cards Hot key functions Help Display brightness Output (Display switch) Disabling or enabling the touch pad Page Disabling or enabling wireless devices Zoom (Display resolution) Fn+ Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C D E F G H I K L M N O P R S T U W Page Index