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[CONFIDENTIAL]
Chapter 2
Troubleshooting Procedures
Contents
Main
Toshiba Personal Computer QOSMIO G30 Maintenance Manual
TOSHIBA CORPORATION
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Preface
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Table of Contents
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Chapter 1 Contents
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1.1 Features
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1 Hardware Overview 1.3 2.5-inch Hard Disk Drive
1.3 2.5-inch Hard Disk Drive
1-10 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Figure 1-3 2.5-inch HDD Table 1-1 2.5-inch HDD dimensions
1.3 2.5-inch Hard Disk Drive 1 Hardware Overview
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 1-11
Table 1-2 2.5-inch HDD Specifications
1.4 Optical Drive
1.4 Optical Drive 1 Hardware Overview
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 1-13
Table 1-4 DVD Super Multi drive (Double-Layer) specifications
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1.4 Optical Drive 1 Hardware Overview
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 1-15
Table 1-6 HD DVD drive specifications
1.5 Keyboard
1.6 TFT Color Display
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1.7 Power Supply
1 Hardware Overview 1.7 Power Supply
1-20 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 1-9 Power supply output rating (1/2)
Name
1.7 Power Supply 1 Hardware Overview
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 1-21
Table 1-9 Power supply output rating (2/2)
Name
1.8 Batteries
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1.9 AC Adapter
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Chapter 2 Contents
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2.1 Troubleshooting
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2.3 Power Supply Troubleshooting
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2.4 System Board Troubleshooting
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2 Troubleshooting Procedures 2.4 System Board Troubleshooting
2-22 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 2-4 Debug port (Boot mode) error status (1/10)
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-23
Table 2-4 Debug port (Boot mode) error status (2/10)
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
2-24 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 2-4 Debug port (Boot mode) error status (3/10)
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-25
Table 2-4 Debug port (Boot mode) error status (4/10)
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
2-26 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 2-4 Debug port (Boot mode) error status (5/10)
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-27
Table 2-4 Debug port (Boot mode) error status (6/10)
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
2-28 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 2-4 Debug port (Boot mode) error status (7/10)
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-29
Table 2-4 Debug port (Boot mode) error status (8/10)
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
2-30 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 2-4 Debug port (Boot mode) error status (9/10)
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-31
Table 2-4 Debug port (Boot mode) error status (10/10)
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
2-32 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 2-5 Debug port (Suspend mode) error status (1/3)
Suspend mode
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-33
Table 2-5 Debug port (Suspend mode) error status (2/3)
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
2-34 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 2-5 Debug port (Suspend mode) error status (3/3)
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-35
Table 2-6 Debug port (Resume mode) error status (1/4)
LED Status Test item Contents Resume
2 Troubleshooting Procedures 2.4 System Board Troubleshooting
2-36 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 2-6 Debug port (Resume mode) error status (2/4)
2.4 System Board Troubleshooting 2 Troubleshooting Procedures
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 2-37
Table 2-6 Debug port (Resume mode) error status s (3/4)
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2.5 USB FDD Troubleshooting
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2.6 2.5 HDD Troubleshooting
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2.7 Keyboard Troubleshooting
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2.8 Touch pad Troubleshooting
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2.9 Display Troubleshooting
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2.10 Optical Disk Drive Troubleshooting
2.11 Modem Troubleshooting
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2.12 LAN Troubleshooting
2.13 Wireless LAN Troubleshooting
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2.14 Bluetooth Troubleshooting
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2.15 Sound Troubleshooting
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2.16 TV tuner Troubleshooting
2.17 Bridge media Slot Troubleshooting
2.18 PCI ExpressCard Slot Troubleshooting
2.19 Fingerprint sensor
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Chapter 3 Contents
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3.1 The Diagnostic Test
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3.2 Executing the Diagnostic Test
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3 Tests and Diagnostics 3.3 Check of the RAID configuration
3.3 Check of the RAID configuration
Following screen is displayed for checking the RAID configuration and specifying a failed drive.
3.3.1 Explanation of the screen display Contents of the screen display are shown below.
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3.4 Setting of the hardware configuration
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3.5 Heatrun Test
3.6 Subtest Names 3 Tests and Diagnostics
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-19
3.6 Subtest Names
3 Tests and Diagnostics 3.6 Subtest Names
3-20 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 3-1 Subtest names (2/2)
3.7 System Test
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3.8 Memory Test
3.9 Keyboard Test
3.10 Display Test
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3.11 Floppy Disk Test
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3.12 Printer Test
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3.13 Async Test
3.14 Hard Disk Test
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3.15 Real Timer Test
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3.16 NDP Test
3.17 Expansion Test
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3.18 CD-ROM/DVD-ROM Test
3 Tests and Diagnostics 3.19 Error Code and Error Status Names
3-42 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
3.19 Error Code and Error Status Names
3.19 Error Code and Error Status Names 3 Tests and Diagnostics
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-43
Table 3-2 Error codes and error status names (2/3)
3 Tests and Diagnostics 3.19 Error Code and Error Status Names
3-44 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 3-2 Error codes and error status names (3/3)
3.20 Hard Disk Test Detail Status
3 Tests and Diagnostics 3.20 Hard Disk Test Detail Status
3-46 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Tables 3-4 HDC Error register contents
3.21 ONLY ONE TEST
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3.22 Head Cleaning
3.23 Log Utilities
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3.24 Running Test
3.25 Floppy Disk Drive Utilities
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3.26 System Configuration
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3.27 Wireless LAN Test Program (Intel-made b/g)
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3.28 Wireless LAN Test Program (Intel-made a/b/g)
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3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program
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3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program
3-80 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
If the target machine has any problem, it displays Error CODE. The following message is displayed.
Table 3-5 Error message
3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-81
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3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-83
3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program
3-84 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-85
3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program
3-86 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2)
3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] 3-87
Table 3-8 Common error code
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3.30 Sound Test program
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3.31 SETUP
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Chapter 4 Contents
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4.1 Overview
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4.2 Battery pack
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4.3 ExpressCard & PC card / Bridge media
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4.4 HDD
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4.5 Memory module
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4.6 Speaker cover
4.7 Keyboard
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4.8 Wireless LAN card
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4.9 MDC
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4.10 Bluetooth module
4.11 Cover assembly
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4.12 Touch pad
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4.13 Internal microphone
4.14 Volume board
4.15 Fingerprint sensor board
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4.16 Switch board
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4.17 Optical disk drive
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4.18 RTC battery
4.19 JK board
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4.20 LED board
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4.21 System board
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4.22 Speaker
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4.23 GPU Fan
4.24 F jack/Modem jack/Analog TV cable
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4.25 Wireless communication switch
4.26 CPU heat sink fan/CPU
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4.27 GPU heat sink
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4.28 Analog TV tuner
4.29 PC card slot
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4.30 LCD unit / FL inverter
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4.31 LCD cable
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4.32 Wireless LAN antennas/Bluetooth antenna
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4.33 Display latch hook
4.34 Display rear cover
4.35 Hinge
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4.36 Fluorescent lamp
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Appendix Contents
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Appendix A Handling the LCD Module
Precautions for handling the LCD module
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Appendices Appendix B Board Layout
B-2 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table B-1 System board connectors (front)
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Appendices Appendix B Board Layout
B-4 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table B-2 System board ICs and connectors (back)
B.3 JK board (FCTJK*)
B.4 LE board (FCTLE*)
B.5 TP board (FCTTP*)
B.6 FS board (FCTFS*)
B.7 SW board (FCTSW*)
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Appendix C Pin Assignments Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-1
Appendix C Pin Assignment
System board (FCTSY*) C.1 CN1410 Memory Connector 0 (200-pin)
Table C-1 Memory connector 0 (200-pin) (1/3)
Appendices Appendix C Pin Assignments
C-2 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table C-1 Memory connector 0 (200-pin) (2/3)
Appendix C Pin Assignments Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-3
Table C-1 Memory connector 0 (200-pin) (3/3)
Appendices Appendix C Pin Assignments
C-4 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
C.2 CN1400 Memory connector 1 (200-pin)
Table C-2 Memory connector 1 (200-pin) (1/3)
Appendix C Pin Assignments Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-5
Table C-2 Memory connector 1 (200-pin) (2/3)
Appendices Appendix C Pin Assignments
C-6 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table C-2 Memory connector 1 (200-pin) (3/3)
Appendix C Pin Assignments Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-7
C.3 CN1810 ODD I/F connector (50-pin)
Table C-3 ODD I/F connector (50-pin)
Appendices Appendix C Pin Assignments
C-8 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
C.4 CN1850 1st HDD I/F connector (22-pin)
Table C-4 1st HDD I/F connector (22-pin)
C.5 CN1860 2nd HDD I/F connector (22-pin)
Table C-5 2nd HDD I/F connector (22-pin)
C.6 CN2110 PC card I/F connector (150-pin)
Table C-6 PC card I/F connector (150-pin) (1/3)
Appendices Appendix C Pin Assignments
C-10 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table C-6 PC card I/F connector (150-pin) (2/3)
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Appendices Appendix C Pin Assignments
C-12 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
C.7 IS2101 Bridge media I/F connector (42-pin)
Table C-7 Bridge media I/F connector (42-pin)
Appendix C Pin Assignments Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-13
C.8 CN2400 WW Tuner I/F connector (124-pin)
Table C-8 WW Tuner I/F connector (124-pin) (1/2)
Appendices Appendix C Pin Assignments
C-14 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table C-8 WW Tuner I/F connector (124-pin) (2/2)
Appendix C Pin Assignments Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-15
C.9 CN2430 ISDB-t Tuner I/F connector (124-pin)
Table C-9 ISDB-t Tuner I/F connector (124-pin) (1/2)
Appendices Appendix C Pin Assignments
C-16 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table C-9 ISDB-t Tuner I/F connector (124-pin) (2/2)
Appendix C Pin Assignments Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-17
C.10 CN2450 BC board I/F connector (8-pin)
Table C-10 BC board I/F connector (8-pin)
C.11 CN2600 PCI-Express mini card I/F connector (52-pin)
Table C-11 PCI-Express mini card I/F connector (52-pin) (1/2)
Appendices Appendix C Pin Assignments
C.12 CN3010 MDC I/F connect or (12-pin)
Table C-12 MDC I/F connector (12-pin)
Appendix C Pin Assignments Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-19
C.13 CN3200 Keyboard I/F connector (34-pin)
Table C-13 Keyboard I/F connector (34-pin)
C.14 CN3201 Touch Pad I/F connector (4-pin)
Table C-14 Touch Pad I/F connector (4-pin)
C.16 J4100 Network I/F connector (12-pin)
Table C-16 Network I/F connector (12-pin)
C.17 CN4200 1394 I/F connector (4-pin)
Table C-17 1394 I/F connector (4-pin)
C.18 CN4400 Bluetooth I/F connector (20-pin)
C.19 CN4610 USB I/F connect or Port2/Port4 (8-pin)
Table C-19 USB I/F connector Port2/Port4 (8-pin)
C.20 CN4611 USB I/F connect or Port6/Port7 (8-pin)
Table C-20 USB I/F connector Port6/Port7 (8-pin)
Appendices Appendix C Pin Assignments
C.21 CN5000 LCD I/F connector (40-pin)
Table C-21 LCD I/F connector (40-pin)
C.22 CN5816 FL inverter I/F connector (9-pin)
Table C-22 FL inverter I/F connector (9-pin)
Appendix C Pin Assignments Appendices
C.23 CN5080 RGB I/F connector (15-pin)
Table C-23 RGB I/F connector (15-pin)
C.24 CN5501 S-video OU T connector (4-pin)
Table C-24 S-video OUT connector (4-pin)
C.26 CN5805 HDMI connector (19-pin)
Table C-26 HDMI connector (19-pin)
C.27 CN6050 Internal microphone connector (2-pin)
Table C-27 Internal microphone connector (2-pin)
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Appendices Appendix C Pin Assignments
C-26 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
C.32 CN6480 1BIT AMP I/F connector (20-pin)
Table C-32 1BIT AMP I/F connector (20-pin)
C.33 CN8800 DC IN connector (4-pin)
Table C-33 DC IN connector (4-pin)
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Appendices Appendix C Pin Assignments
C-28 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
C.39 CN9500 LE board I/F connector (20-pin)
Table C-39 LE board I/F connector (20-pin)
C.40 CN9530 FS board I/F connector (6-pin)
Table C-40 FS board I/F connector (6-pin)
C.42 CN9650 SW board I/F connector (20-pin)
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Appendix C Pin Assignments Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] C-31
C.46 CN9613 S-Vide o connector (4-pin)
Table C-46 S-Video connector (4-pin)
C.47 J9612 AV-in connector (5-pin)
Table C-47 AV-in connector (5-pin)
C.48 J9614 TV-in connector (12-pin)
LE board (FCTLE*) C.49 CN9510 System board I/F connector (20-pin)
Table C-49 System board I/F connector (20-pin)
TP board (FCTTP*) C.50 CN3250 System board I/F connector (4-pin)
C.51 CN3251 Touch pad I/F connector (12-pin)
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Appendix D Keyboard Scan/Character Codes Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] D-1
Appendix D Keyboard Scan/Character Codes
D.1 Scan Codes
Table D-1 Scan codes (set 1 and set 2) (1/4)
Appendices Appendix D Keyboard Scan/Character Codes
D-2 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table D-1 Scan codes (set 1 and set 2) (2/4)
Appendix D Keyboard Scan/Character Codes Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] D-3
Table D-1 Scan codes (set 1 and set 2) (3/4)
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Appendices Appendix D Keyboard Scan/Character Codes
D-6 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)
Table D-3 Scan codes in Numlock mode
Table D-4 Scan codes with Fn key
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Appendix E Key Layout
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Appendix F Wiring diagrams Appendices
Appendix F Wiring Diagrams
F.1 RGB Monitor ID Wraparound connector
Figure F-1 RGB Monitor ID Wraparound connector (15PIN to 15PIN)
F.2 LAN loopback Connector
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Appendix G BIOS Rewrite Procedures
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Appendix H EC/KBC Rewrite Procedures
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Appendix J Maintenance of TOSHIBA RAID
J.1 Outline of Maintenance (Repair) of TOSHIBA RAID
J.2 Analysis and handling by Drive Log
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Appendix J Maintenance of TOSHIBA RAID Appendices
QOSMIO G30 Maintenance Manual (960-546) [CONFIDENTIAL] J-5
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J.3 Operation of Independent utility
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Appendices Appendix J Maintenance of TOSHIBA RAI
J-10 [CONFIDENTIAL] QOSMIO G30 Maintenance Manual (960-546)