Toshiba S955D, GMAD00330011, L900, L955, L955-S5142nr, PSKGGU, PSKGGU-01Q003, PSKGGU00D003, PSKGGU00E00J, PSKGGU00F003, PSKGGU01N00J, PSKGJU005003, PSKGJU006003, PSKGJU00G003, S900, S955-S5166, S955d-S5150 If you need further assistance, Other Toshiba Internet Web sites

151

If Something Goes Wrong

If you need further assistance

If you need further assistance

If you have followed the recommendations in this chapter and are

still having problems, you may need additional technical assistance.

Since some problems may be related to the operating system or the

program you are using, it is important to investigate all sources.

❖Review the troubleshooting information in your operating

system documentation.

❖If the problem occurs while you are running a program, consult

the program’s documentation for troubleshooting suggestions.

Contact the software company’s technical support group for

their assistance.

❖Consult the dealer from whom you purchased your computer

and/or program. Your dealer is your best source for current

information.

For the detailed specifications for your computer, visit

support.toshiba.com.

Contacting Toshiba

Toshiba’s Technical Support Web site

For technical support, or to stay current on the most recent software

and hardware options for your computer, and for other product

information, be sure to regularly check the Toshiba Web site at

support.toshiba.com.

Other Toshiba Internet Web sites

toshiba.com Worldwide Toshiba corporate site

us.toshiba.com Marketing and product information in

the USA

accessories.toshiba.com Accessories information in the USA

www.toshiba.ca Canada

www.toshiba-Europe.com Europe

www.toshiba.co.jp/index.htm Japan

latin.toshiba.com Mexico and all of Latin America

acclaim.toshiba.com Toshiba USA Self-Service support web

site

laptopforums.toshiba.com Community discussion forums for

Toshiba laptop users

Contents

Main Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement Wireless Interoperability Wireless LAN and Your Health Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information Taiw an Using this Equipment in Japan 2.4FH1 VCCI Class B Information Device Authorization Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Regulatory statements Taiw an Optical Disc Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Licenses Computer Recycling Information Reuse, Donation, Recycling Contents Introduction................................................................................ 24 Chapter 1: Getting Started......................................................... 29 Page 20 Chapter 2: Learning the Basics................................................. 72 Chapter 3: Mobile Computing................................................... 82 Chapter 4: Exploring Your Computers Features.....................97 Chapter 5: Utilities.................................................................... 107 22 Chapter 6: If Something Goes Wrong....................................125 Appendix A: TOSHIBA Function Keys.................................... 153 Introduction Page 26 This guide Safety icons Other icons used 28 Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Keeping yourself comfortable Computer user comfort recommendations Good Working Posture Using the notebook with an external keyboard, mouse or monitor Typing style Taking breaks and varying tasks Mobile computing tips Transporting the notebook Seeking additional help Check list Precautions Page Important information on your computers cooling fan Setting up your computer Setting up your computer Connecting to a power source Page Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Registering your computer with Toshiba Initial setup Setting up your software Registering your computer with Toshiba To Shut down your computer To Shut down your computer To Restart your computer To place your computer in Sleep mode To place your computer in Sleep mode Adding optional external devices Adding optional external devices Adding memory (optional) Installing a memory module Page Page Page Page Page Removing a memory module Checking total memory Recovering the Internal Storage Drive Recovery option Description Creating recovery media Page Restoring from recovery media Refresh your PC (with users data) Page Page Reset your PC Page Installing drivers and applications Using the touch pad Page Page Adjusting touch pad settings Disabling or enabling the touch pad Connecting an external device Using external display devices Selecting video cables Connecting an HDMI-compatible television or display device Connecting an external monitor or projector Directing the display output when you turn on the computer Customizing your computers settings Adjusting the quality of the external display Customizing your computers settings Caring for your computer Caring for your computer Cleaning the computer Moving the computer Using a computer lock Page Chapter 2 Learning the Basics Computing tips Using the keyboard Using the keyboard Using the keyboard Function keys Special Windows keys Mouse properties Mouse properties Starting an app Starting an app from the Start screen Saving your work Saving your work Backing up your work Using the optical disc drive Optical disc drive components Media control buttons Inserting an optical disc Playing optical media Recording optical media Removing a disc with the computer on Toshibas online resources Removing a disc with the computer off Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Power management Charging the main battery Charging the RTC battery Monitoring battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Page Using the eco power plan Using the eco power plan Changing the main battery Removing the battery from the computer Changing the main battery Changing the main battery Inserting a charged battery Taking care of your battery Taking care of your battery Safety precautions Disposing of used batteries Maintaining your battery Disposing of used batteries Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the Start screen Exploring the Start screen Charms Exploring the desktop Tiles Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Taskbar Notification area Windows Store Notifications Windows Store Setting up for communications Setting up for communications Using Wireless LAN connectivity Connecting your computer to a network Accessing a network Exploring audio features Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Using the Web Camera Using the Memory card reader Using the Memory card reader Inserting memory media Using the Memory card reader Removing memory media Chapter 5 Utilities Desktop Assist Desktop Assist Page Tools & Utilities Support & Recovery eco Utility eco Utility Setting passwords Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password System Settings System Settings Sleep and Charge USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings Page PC Diagnostic Tool Utility PC Diagnostic Tool Utility PC Health Monitor PC Health Monitor Page TOSHIBA Application Installer TOSHIBA Application Installer Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. Problems when you turn on the computer The computer displays the The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working Using Startup options to fix problems Refresh your computer Reset your computer Advanced options System Restore System Image Recovery Automatic Repair Command Prompt Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. Fixing a problem with Device Manager Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The AC adaptor and power cord/cable work correctly, but the battery will not charge. Keyboard problems The battery appears not to power the computer for as long as it usually does. Keyboard problems Display problems Display problems The screen is blank. The screen does not look correct. Page Disk or storage drive problems Error-checking Disk or storage drive problems Your hard disk seems very slow. Optical disc drive problems Your data files are damaged or corrupted. Some programs run correctly but others do not. Optical disc drive problems You cannot access a disc in the drive. You press the disc eject button, but the drive tray does not slide out. Sound system problems Printer problems Wireless networking problems The printer will not print what you see on the screen. Wireless networking problems Wireless networking problems DVD operating problems The Windows operating system wireless management utility does not work. DVD operating problems A blank screen appears while watching a DVD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Page Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software Page USB Sleep and Charge is not working. The USB Wakeup function does not work. If you need further assistance If you need further assistance Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A TOSHIBA Function Keys Functions 154 Output (Display switch) 156 Disabling or enabling the touch pad Media buttons Volume Mute Disabling or enabling wireless devices Zoom (Display resolution) Keyboard Function keys Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C D E F G H I K L M N O P R S T U W Index