VeriFone PCC-5-7-1h setup guide

Electronic Payment Processing Software Setup Guide and User's Manual

Copyright October 2005, VeriFone Inc.

PCC-5-7-1h

Contents

Main Electronic Payment Processing Software Setup Guide and User's Manual Notice Software License IMPORTANT Page Page Table of Contents Page Page Page Introduction Simple Explanation: The simple explanations found in the PCCharge Using This Manual / Technical Details: These technical details give more in-depth ( Note: A note is important information that either helps to explain a concept or Simple Explanation: In June 2001, Visa mandated its Cardholder CISP Requirements ( Note: Other card associations, such as MasterCard, Discover, and American Merchant Responsibility Data Protection Guidelines CISP Implementation Documentation Why Comply with CISP? ( Note: VeriFone, Inc. highly recommends that you contact whoever set up CISP compliance penalties More Information System Requirements / Technical Details: We require that you install the latest version of YOU MUST HAVE THE FOLLOWING: THE FOLLOWING ARE OPTIONAL: SSL Requirements ( Note: If you're using Windows XP, 2000, or 2003, you can safely ignore this / Technical Details: Some payment processing companies are beginning Windows 98 SSL Upgrade Instructions INSTALLING DCOM INSTALLING DSCLIENT SCHANNEL REGISTRY UPDATER Windows NT SSL Upgrade Instructions INSTALLING DCOM INSTALLING DSCLIENT SCHANNEL REGISTRY UPDATER Upgrade Preparation ( Note: The following section pertains only to those users who are upgrading Page Upgrading PCCharge ( Note: The following section pertains only to those users who are upgrading Installation Page License Agreement Setup Type Simple Explanation: Most users should simply select Complete and Choose Destination Location Simple Explanation: If you selected Complete as your setup type, you Select Features Simple Explanation: If you selected Complete as your setup type, you Ready to Install! Installing Installation Completed! The Setup Process Starting PCCharge Payment Server ( Note: At startup, PCCharge will check to see if you're upgrading from a / Technical Details: If you chose to not have PCCharge added to the Accessing the User Interface Simple Explanation: The PCCharge Payment Server user interface does Enabling the User Interface Do you have a Configuration Disk? Entering your Serial Number Locating your Serial Number Entering your Serial Number Preferences Simple Explanation: This Preferences window allows you to set up and Configure System Options ( Note: The password is case sensitive. Letters entered in upper or lower case Preferences ( Note: The CPS 2000 information must be entered for all non-swiped Credit Card Company ( Note: MSV protects you from fraud related to credit cards with forged Cards Accepted Advanced Advanced Configuration Setup Simple Explanation: This Advanced Configuration Setup window Timer Setup TCP/IP Communications Proxy Server Information Encryption Information Merchant Setup Wizard Simple Explanation: The Merchant Setup Wizard makes it easy to Credit Card Processing Company Setup Simple Explanation: This window allows you to set up your merchant Setting Up Your Credit Card Processing Account Register New Merchant License Credit Card Processing Company Extended Data Fields ( Note: As you can see, there isn't a picture of your Credit Card Processing Split Dial/Settle Setup Simple Explanation: Split dial is the ability to dial directly to American American Express Split Dial Setup ( Note: The American Express Split Dial setup window allows you to enter Page ( Note: This field contains a description of the purchase associated with the / Technical Details: This field's value is sent to American Express during Page AMEX Settle Setup ( Note: PCCharge's AMEX Settle feature will transfer (to American Express) all AMEX Dial-up FTP Modem Notes How to Set up AMEX Dial-up FTP for Settlements Page Page Debit Card Company Setup Simple Explanation: This window allows you to set up your debit card ( Note: Not all debit card companies will be available for selection. The credit Page Debit Card Company Extended Data Fields Simple Explanation: The following Debit Card Company Extended ( Note: As you can see, there isn't a picture of your Debit Card Processing Check Services Company Setup Simple Explanation: This window allows you to set up your check ( Note: Not all check services companies will be available for selection. The Page Check Services Company Extended Data Fields Simple Explanation: The following Check Services Company ( Note: As you can see, there isn't a picture of your Check Services EBT Processing Company Setup Simple Explanation: This EBT Card Setup window allows you to set up ( Note: Not all EBT card companies will be available for selection. The credit Page EBT Company Extended Data Fields Simple Explanation: The following EBT Card Company Extended Data ( Note: As you can see, there isn't a picture of your EBT Card Processing Gift Card Processing Company Setup Simple Explanation: This Gift Card Setup window allows you to set up ( Note: Not all gift card companies will be available for selection. The credit card Page Gift Card Company Extended Data Fields Simple Explanation: The following Gift Card Company Extended Data ( Note: As you can see, there isn't a picture of your Gift Card Processing Company Information Setup ( Note: The company information that you enter into this Company Setup Address Verification Setup Simple Explanation: The Address Verification Setup window allows ( Note: This window may or may not appear, depending on which credit card What is AVS? AVS Response Descriptions AVS Usage Scenarios ( Note: Because all the options in the Address Verification Setup window Card Verification Setup Simple Explanation: The Card Verification Setup window allows you to ( Note: This window may or may not be accessible depending on which credit What is CVV2/CVC2/CID? CVV2/CVC2/CID Response Descriptions CVV2/CVC2/CID Usage Scenarios ( Note: Because all the options in the Card Verification Setup window were End of Merchant Setup Wizard Update Configuration Disk Simple Explanation: PCCharge's Update Configuration Disk feature ( Note: Configuration disks can be created using almost any removable media ( Note: If your software should ever be deleted due to a hard drive crash or Simple Modem Setup Simple Explanation: PCCharge can communicate with payment ( Note: If your payment processing company supports some communications ( Note: You will get the best results if you are using the most current modem Manual Modem Setup Simple Explanation: The following Manual Modem Setup information is ( Note: If you are running any other communication software (Fax program, Locating Your Modem Setting Up Your Modem / Technical Details: Most modems are Hayes compatible. This means that Tested Modems Advanced Modem Setup Simple Explanation: The Advanced Modem Setup window allows you Log Options Performing Test Transactions Simple Explanation: These test transactions will help you to confirm that / Technical Details: PCCharge is asking if the card is present to ( Note: This means that $1.00 from the credit card has been reserved or ( Note: If you think that your account is set up to process other credit card types Basic Setup Complete Continuing Setup Simple Explanation: The features described in this section of the Devices Setup Simple Explanation: Review this section if you plan to use a card reader, Card Reader Setup Simple Explanation: This window allows you to set up a card reader to ( Note: If you are processing debit card transactions, you'll need to have a card Tested Card Readers ( Note: The following example text shows the correct format of a swiped ( Note: Every Ingenico 2500 was manufactured in one of two possible Check Reader Setup Simple Explanation: This window allows you to set up a check reader to Tested Check Readers PIN Pad Setup Simple Explanation: This window allows you to set up a PIN Pad for ( Note: If you plan to process debit card transactions, you'll need to have a card Tested PIN Pads ( Note: Some PIN pads will only work with certain payment processing Page Touch Screen Setup Simple Explanation: This window allows you to set up a touch screen Tested Touch Screens Report Printer Setup Simple Explanation: This window allows you to set up a standard Receipt Printer Setup Simple Explanation: If you want the credit card number on all Tested Receipt Printers ( Note: Windows' generic text printer drivers were used for all printers that were Page Example Receipt With Comments ( Note: In this view, the Secure Receipts option is enabled. Cashier Privileges Setup Simple Explanation: PCCharge Payment Server has the ability to Adding a Cashier Page Logging in and Out of a Cashier's Account ( Note: If a cashier tries to access a function and has not been granted access Editing a Cashier's Account Deleting a Cashier's Account ( Note: You cannot delete the System user. To disable this user, delete the Users Setup Simple Explanation: PCCharge Payment Server has the ability to ( Note: When Show at Startup option is checked, the User that is highlighted in Adding a User Deleting a User ( Note: After removing a user, your maximum number of users will remain the Private Label Card Setup Simple Explanation: The Private Label Card Setup window allows you Page Remove TID Number Simple Explanation: The Remove TID Number window allows you to Numbers Setup Simple Explanation: The Sequence Numbers window allows you to re- Page Main Window Page Icon Bar Menu System ( Note: An import file allows you to make a list of transactions to be processed File Menu Setup Menu Help Menu Credit Card Processing Process Offline All about Credit Card Transactions Background ( Note: Even after settlement, your money will not immediately be transferred to Transaction Types ( Note: There is no action to void a Pre-Auth. This is because you cannot void Using Credit Card Transaction Processing Selecting a Merchant Account Non-Sale Transaction Types Process or View List ( Note: The Select Transaction window can be used with any credit card Select Transaction Column Headings Page Credit Card Processing -- A Typical Day All about Restaurant Transaction Processing Using Restaurant Transaction Processing Server ID Authorization Expansion Factor All about Commercial Card Processing Using Commercial Card Processing All about Voice Auth Processing Using Voice Auth Processing Page Debit Card Processing Action Buttons Debit Card Number: Card Member: Exp. Date (MMYY): Ticket Number: Amount $: Cash Back: Total: All about Debit Card Transactions Page Debit Card Processing -- A Typical Day Check Processing ( Note: Your Check Services window may look slightly different depending on ( Note: Some of the following fields may not appear in your Check Services ( Note: If you perform check truncation/conversion, you'll need to close your Page All about Check Verification/Guarantee All about Check Conversion/Truncation ( Note: The important thing to remember is that without re-transmission of the Check Conversion Up-Close All about ECC Check Transactions Saving Check Images About Stored Check Images Uploading Check Images EBT (Electronic Benefits Transfer) Processing Action Buttons EBT Card Number: Card Member: Exp. Date (MMYY): Ticket Number: Amount $: Cash Back: Total: All about EBT Card Transactions Cash EBT Transactions Food Stamp EBT Transactions Food Stamp Credit EBT Transactions Page Processing EBT Transactions -- A Typical Day Gift Card Transaction Processing Action Tabs: Certificate Number: Exp. Date (MMYY): Validation Code: Ticket Number: Amount $: Increment Amount $: All about Gift Card Transactions Processing Gift Card Transactions -- A Typical Day Offline Processing and Import Files Simple Explanation: PCCharge Payment Server can load files created Offline Processing Simple Explanation: Offline processing allows you to enter all the ( Note: If your connection to the processing company is still available and you're How to Process Offline Transactions Page File Import Simple Explanation: PCCharge allows you to import files containing ( Note: The default directory displayed is the PCCharge directory. If your files Processing an Import File Page Utilities Menu Simple Explanation: The Utilities menu provides you with some Configuration Simple Explanation: The Configuration Disk Maintenance window ( Note: The difference between the configuration disk and the backup/restore Updating/Creating a Configuration Disk Restoring from a Configuration Disk Backup/Restore Simple Explanation: PCCharge provides users with the ability to back up ( Note: We HIGHLY recommend that you not back up to your own hard drive, Backing Up Your PCCharge Files ( Note: The PCCharge backup function defaults to saving the information Restoring PCCharge Backup Files Transferring PCCharge to a Different Computer ( Note: This procedure will not allow you to use PCCharge on two different Transaction Database Archiving Simple Explanation: During daily use, PCCharge automatically stores in ( Note: The Transaction Database Archive is currently only intended for use Simple Explanation: PCCharge scans its program directory during Setting Up Transaction Database Archiving Page ( Note: Even if you set Keep Transactions to 0, PCCharge will not archive Using Transaction Database Archiving ( Note: No matter what you select in the Transaction Archive window, / Technical Details: If you click Yes, PCCharge will first check to see how Transaction Database Purging Simple Explanation: In response to the recent CISP requirements from ( Note: You can get the most current information regarding CISP by visiting Setting Up Transaction Database Purging Using Transaction Database Purging ( Note: No matter what you select in the Transaction Archive window, Manual Transaction Database Purging Repair/Compact Database Simple Explanation: The Repair/Compact database functions allow you ( Note: These two functions should be used together. Always perform a Repair Repairing and Compacting the PCCharge Database Retrieve Account Number Simple Explanation: PCCharge masks your customers' account ( Note: Access to this powerful feature can be restricted by setting up cashier Batch Functions Simple Explanation: When PCCharge processes transactions ( Close Simple Explanation: The End-of-Day Batch Management window ( Note: With a host-based system, the Close button may be grayed out. This Closing Your Batch Page Inquire Simple Explanation: One of the advantages of host-based systems is Performing a Batch Inquiry ( Note: Currently, no gift card processing companies require that you manually ( Note: The window shown here is only one of several possible End-of-Day Page Settle Simple Explanation: The End-of-Day Batch Management window ( Note: Currently, the Settle Batch window can be used to settle batches for Settling Your Batch ( Note: If you've selected the Credit tab and you process credit card Page Batch Management Simple Explanation: PCCharge has new batch management tools that ( Note: The tools in the Batch Management Utility are only available for ( Note: If you encounter indeterminate Amex batches while using the Amex Installation of Batch Management Utility ( Note: In rare instances, you may want to settle the same transactions QD (Quit Duplicating) Error RB (Rejected Batch) Error Simple Explanation: This tool allows you to view a detailed list of those Batch File Details ( Note: Only a portion of the batch table is displayed at one time. To view the Batch Details Indeterminate Batch Simple Explanation: This tool displays the indeterminate batch (if one Batch History Simple Explanation: This tool allows you to view a detailed list of all ( Note: You can sort the batch table by a specific column. To do so, click the ( Note: If you've archived your PCCharge database, you won't see those older, ( Note: Only a portion of the batch table is displayed at one time. To view the Amex Batch Management Simple Explanation: PCCharge has new American Express batch Simple Explanation: This section gives a typical usage scenario for the Installation of Batch Management Utility Usage of Amex Batch Management Tools Simple Explanation: This tool allows you to view a detailed list of those Open Amex Batch Editor Batch Table Simple Explanation: Only a portion of the batch table is displayed at one Batch Details Amex Batch Archive Simple Explanation: The American Express Batch Archive window ( Note: You should not use this feature unless directed by a Technical Support Settle Amex Batch Simple Explanation: This feature will settle all AMEX transactions for the Amex ( Note: Alternatively, you may click the Load Archive button to re-settle a Auto-Settle Utility Simple Explanation: PCCharge includes a utility that allows you to have / Technical Details: The PCCharge Auto-Settle utility will create a log of ( Note: The Auto-Settle utility is primarily intended for use with one account. Installing and Using the Auto-Settle Utility ( Note: It may be convenient to create a shortcut to this file on your desktop. Page Upload Check Images Simple Explanation: If you've selected the RDM EC5002i or eN-Check ( Note: Check uploading is often required for those merchants that are How to Upload Check Images ( Note: Consult the section All about ECC Check Transactions for information Reports Simple Explanation: This section explains how to access each report ( Note: Not all Reports windows selectable from the Reports menu will have Report Type Print To Report Filters ( Note: Enter the first four digits of the credit card number, eight periods, and Page Viewing a Report ( Note: Some reports are larger than your viewable window. Use the scroll bars Report Window Buttons Report Window Buttons -- continued Daily Transaction Summary Credit Card Detail Debit Summary ( Note: This report is only available in a debit-processing environment. Check Detail ( Note: This report is only available in a check-processing environment. EBT Summary ( Note: This report is only available in an EBT-processing environment. Batch Pre-Settle ( Note: The Batch Pre-Settle report is only accessible if the active merchant Batch Post-Settle ( Note: The Batch Post-Settle report is only accessible if the active merchant Cashier Audit Cashier Name Supervisor Name Restaurant Pre-Settle Restaurant Detail Gift Card