Viking ACD-10 dimensions

Now Every Call Center and Small Business

Can Afford a Fully Featured Call Distributor

• ACD, UCD, hunt group and ring group protocols

• Does not require a KSU, PABX, ring generator

or remote displays

• Three custom recordings stored in non-volatile

memory (no batteries required):

- Day Greeting

- Pacifier Message

- Night Greeting

• Call screening option

• Custom ringing

• Intercom, transfer, camp-on and 3-way calling

• Night mode

• Local and remote recording

• Detects and regenerates CPC signals

• Directed call pick-up

• Statistics available through RS-232 port

• Carbon handset for local recording included

• Expandable to 10 agents

• Optional manager’s display available

Power: 120V AC/15V AC 2.2A, ULlisted adapter provided

Dimensions: 483mm x 305mm x 44mm (19” x 12” x 1.75”)

Shipping Weight: 3.4 kg (7.5 lbs)

Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%

non-condensing humidity

Station Loop Length: 1.5 km (5000 ft) maximum at 24 awg

twisted pair

Station Talk Battery Voltage: 40V DC 26mA

Station Ring Voltage: 90V AC @ 20 Hz (nominal)

Hookswitch Flash Timing Range: 150ms - 900ms

Internal Digital Announcer/Recorder: 1

Message Lengths: Day message - 30 seconds, Night message

- 60 seconds, Pacifier message - 10 seconds

Announcement Sampling Rate: 64K (equivalent)

Intercom Paths: 2

Dial Tone with DTMF Receiver: 1

Camp-On Calls: Up to 2 calls per station

Audio Loss: 2 dB from trunk to station

Connections: (1) RJ-21X female jack, (2) 3.5mm (1/8”) audio

jacks, (1) carbon handset jack, (1) 9-pin RS-232 jack

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TECHNICALTECHNICAL

The ACD-10 is a stand

alone call distributor

that will distribute calls

from up to 10 incoming

C.O./PABX lines to up

to 6 individual agents.

Calls will be distributed by either ACD (Automatic Call

Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols.

If an agent is not available, the ACD-10 can be programmed to answer calls, play an announce-

ment, and place the call on hold for the first available agent. Custom

ringing indicates to the agent that the call has been answered by the

ACD-10.

Basic phone system features are also provided by the ACD-10 such as

transfer, paging, intercom, 3-way call-

ing, as well as a RS-232 call statistics

output.

ACD-10

Automatic Call

Distributor

April 16, 2002

• Call centers

• Sales departments

• Field service departments

• Technical support departments

• Small businesses