Requesting Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” on page 15. It may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* …
Call our
and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative Whirlpool Corporation
2000 North
Benton Harbor, MI
2. If you need service* …
Contact the dealer from whom
you purchased the appliance or
SERVICE the authorized servicer in your area. For help finding an authorized servicer in your area,
call our
3.If you need FSP® replacement parts …
FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Roper ® appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Roper appliance.
To locate FSP replacement parts in your area, refer to Step 2 or call our
4.If you are not satisfied with how the problem was solved …
•Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.
•Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action
Program
20 North Wacker Drive
Chicago, IL 60606
•MACAP will in turn inform us of your action.
*When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
| |
16 | W I T H Q U E S T I O N S O R C O M M E N T S |
|
