Xerox 7428, 7435 Troubleshooting

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Troubleshooting

This chapter includes:

•General Troubleshooting Procedure on page192

•TCP/IP Troubleshooting on page193

•NetBIOS over IP Troubleshooting on page195

•IPP Troubleshooting on page198

•EtherTalk Troubleshooting on page 201

•Scanning to Hard Drive Troubleshooting on page202

•Image Quality Troubleshooting on page 204

Contents

Main Page Contents 1 General Information 2 Installation 3 Administrative Tools 4 Network Management 5 Security 6 Scanning and Faxing Page 7 Printer Management 8 Troubleshooting Page Page Resources You can get information about your printer from the following sources. Information Source Page Installation Changing the Default Main Screen Print Driver Installation Supported Operating Systems Obtaining Drivers TCP/IP Peer to Peer (LPR or Standard TCP/IP) Printing Windows Print Driver Installation NetBIOS over IP Peer to Peer Printing NetBIOS over IP Client/Server Printing Windows Print Driver Installation IPP Printing Windows Page EtherTalk (AppleTalk) Peer to Peer Printing Installation Instructions for Macintosh OS X 10.3 and Newer Common UNIX Printing System (CUPS) Overview Installing CUPS on the UNIX computer Installing Unicode Fonts Page Configuration Report CentreWare Internet Services System Administrator Login ID and Passcode Changing Internet Services (HTTP) Settings Enabling Internet Services (HTTP) Internet Services Port Number Proxy Server Settings Status Tab Jobs Tab Print Tab Scan Tab Properties Tab General Setup Folder Connectivity Folder Services Folder Accounting Folder Security Folder Details of Some Properties Tab Features Setting TIFF (and other PDL) Processi ng Properties Setting PDL Emulations Banner Sheet Printing Set the Ethernet Speed Configure TCP/IP Settings Page Configure LPD Configure SN MP Configurin g SNMP Community Names in CentreWare Int ernet Services Configuring IPP Modify the HTTP (Internet Services) Settings Configure WSD (Web Services on Devices) Configure Port 9100 (Raw Printing) IP Filtering (IP Address Restriction) Configure EtherTalk (AppleTalk) E-mail, SMTP, and POP3 Settings Bonjour (if available) Support Tab Page Network Management General Ethernet Speed Setting To Change the Network Speed TCP/IP Protocol Configuration Accessing TCP/IP Protocol Settings at the Printer TCP/IP IP Mode IP Address Resolution IPv4 IP Address IPv4 Subnet Mask IPv4 Gateway Address IPv4 IP Filter (IP Address Restriction) Exiting the Protocol Settings Menu and Returning to the Tools Tab TCP/IP LPD Enablement Changing LPD Settings at the Printer Port Status (LPD Enablement) LPD Port Number Page TCP/IP Dynamic Addressing TCP/IP Configuration Selection List IP Mode General Domain Name DNS Configuration Zero Configuration Networking IP Filtering (IP Address Restriction) Configure Port 9100 (Raw Printing) Microsoft (NetBIOS over IP) Networks Before You Start Enabling SMB Setting at the Printer Viewing or Configuring the SMB Host Name or WINS Server Setting Up a Computer to Print Directly to the printer IPP Configuration Changing IPP Settings at the Printer Port Status (IPP Enablement) IPP Added Port Number Exiting the IPP Selection Menu Exiting the Port Settings Menu and Returning to the Tools Tab Configuring IPP Settings with CentreWare Internet Se rvices Page EtherTalk (AppleTalk) Configuration Changing EtherTalk Settings at the Printer Port Status (EtherTal k En ab le men t) Exiting the EtherTalk Selection Menu Exiting the Port Settings Menu and Returning to the Tools Tab Configuring EtherTalk Settings with CentreWare Internet Services AS400 Printing AS400 Raw TCP/IP Printing to Port 9100 (CRTDEVPRT) To enable port 9100 To create a device description Page Authentication Procedure Users Types Authentication Types Effects of Authentication on Job Flow Sheets and Folders Configuring Authentication Configuring Local Machine Authentication Configuring Remote Authentication Page Page Configuring Network Authentication (by a Remote Accounting server) Page Configuring Xerox Secure Access (Authentication) Secure Access and Accounting Configuring Xerox Secure Access with Remote Authentication Page Page Access Control 802.1x Information Checklist Configure 802.1x with CentreWare Internet Ser vices Encryption Service Overview Types of Encryption Services Available Configuration of HTTPS (SSL/TLS) Communication Encryption Configuring Certificates with CentreWare Internet Servi ces Configuration of E-mail Encryption/Digital Signature Configuration on the Printer Configuring S/MIME certificates with CentreWare Internet Services Page Sending E-mail with S/MIME digital signature from a computer to the printer Configuration of Scan File Signatures (PDF/XPS Documents) Configuration at the Printer IP Sec Enabling IP Sec FIPS 140-2 Scheduled Image Overwrite Secure Watermark Configuring Secure Watermark Page Secure Print Using Secure Print from the Print Driver Using Secure Print from CentreWare Internet Services Page Xerox Common Access Card Supported Card Readers Supported Card Types Preparation Server Requirements Electrical Requirements Installing the Common Access Card Software Enabling and Configuring the Common Access Card Feature Enabling the Common Access Card Software Option Configuring the Date and Time to update automatically using Network Time Protocol (NTP) Configure Authentication settings for CAC Configuring the CAC Device Access Control Configure CAC Settings at the Printer Setting up Certificates for Authentication Uploading Signed Certificates Checking Proxy Server details Certificate Revocation Retrieval Settings Configuring E-mail Signing Feature Scanning and Faxing Enabling Options with Software Keys Special Features Scan to E-mail E-mail Overview Preparations Registering an E-mail account Configuring E-mail Environment Enabling the E-mail Ports and Setting TCP/IP Configuring E-mail Page Page Page LDAP Server Configuration Page LDAP User Mappings Custom Filters E-Mail Recipient Control Restricting a User from Editing the Address Book Only Allow Recipients from the Address Books Automatically Add User to the To or CC fields and Locking the Recipient List Custom Keyboard Button Network Scanning (Using Templates) SMARTsend scanning services Scan to PC Desktop Additional Notes Installation Checklist Configure a Scan Filing Location Configure a Scan Filing Repository using FTP Enter the Scan Repository Details in CentreWare Internet Servi ces Configure a Scan Filing Repository using SMB Enter the Scan Repository Details in CentreWare Internet Services Configure Sca n to HTTP Page Configuring the Default Template in CentreWare Internet Ser vices Page Setting up a Remote Template Pool Repos itory ( optio nal) Testing Network Scanning (using templates) Scan to PC (FTP/SMB) Require ments for F TP Require ments for S MB Enabling Ports and Setting TCP/IP Receiving Computer Configuration Using FTP Using SMB Adding the Receiving Computers Address to the Address Book Using the Scan to PC (FTP/SMB) Feature Scan to Home Preparing for Scan to Home Installation Configure Scan to Home Page Scanning to the Printers Hard Drive (Folders) Setting Up Folders at the Printer Configuring Expiration Settings for Stored Documents Setting Up Folders with CentreWare Internet Services Scanning to Folders Retrieving Images from Folders Setup and Use of Job Flow Sheets with Folders Feat ures suppo rted for Jo b Flo w Enabling Ports and Setting TCP/IP Page Configuring the SNMP Port Creating Job Flow Sheets Creating a Folder and Linking to a Job Flow Sheet (for Automatic Processing) Manually Linking to a Job Flow Sheet to Documents in a Folder Testing Job Flow Sheet Operation (for Automatic Processing) Scan to PC Desktop Software Installation Procedure Configure I mage Retriever 5. 2 on Networked Computers Testing Scan to PC Operation Page Installing and Using the Network Scanner Utility Before Installing the Network Scanner Utility Installing the Network Scanner Utility Uninstalling the Network Scanner Utility Importing Scanned Data from the Folder to an Image-Editing Application Importing Scanned Data from the Folder using Network Scanner Utility 3 Xerox Extensible Interface Program XEIP Setup Page Fax Checking and Setting Critical Fax Parameters Before You Start Communicati ons modes Connecting the Phone Line Local Terminal Information Settings Address Book Setup Group Send Setup Comments Create a Folder File Destination / Output Destination Fax Forwarding Fax Settings (including Fax Defaults and Fax Control) Fax Mode Settings (including Fax Defaults and Fax Control) Page To Configure Fax to Folder LAN Fax (PCL Drivers) Initial Setup Adding a Recipient to a Fax Phonebook Sending the Fax LAN Fax (PostScript Drivers) Initial Setup Adding a Recipient to a Fax Phonebook Sending the Fax Page Server Fax Installation Checklist Configure a Fax Filing Location (Repository) Configure a Fax Filing Repository using FTP Enter the Fax Repository Details in CentreWare Internet Services Configure a Fax Filing Repository using SMB Enter the Fax Repository Details via CentreWare Internet Services Configure a Fax Filing Repository using SMTP Enter the Fax Repository Details via CentreWare Internet Services Features that Support Server Fax Address Book Setup Group Send Fax Mode Settings (Screen Defaults and Fax Defaults such as Delayed Start) Color Mode, Resolution, File Format, and File Name Internet Fax (iFAX) System Requirements Enabling the E-mail Ports and Setting TCP/IP Configuring the E-mail Environment Page Page Testing iFAX Sending From the Printer to Another iFAX-capable Machine Page Printer Management Xerox Standard Accounting Enabling Xerox Standard Accounting Create a Group Account Create a User Account and Set Usage Limits Maximum Usage Limits and Resetting Individual Usage Limits To Reset User Limits Using XSA at the printer Resetting Usage Data Print a Usage Report Enable XSA in your Print Drivers Backing Up XSA Data and Settings and Cloning to Another Device To clone / backup a machines settings To Restore Settings or Clone Settings to another Machine Audit Log Accessing the Audit Log feature Annotation (Bates Stamping) Configuring Bates Stamp Settings Configuring a Precise Bates Stamp Location Page Media Card Reader Media Card Reader Hardware Supported Media and File Formats Supported Media Supported File Formats Inserting and Ejecting Media Selecting and Printing Text Files Media Print Text Tab Index Print Advanced Settings Selecting and Printing Photo Files Media Print Photos Tab Problem Solving Page USB Printing Supported Media and File Formats Supported File Formats Important Notes and Restrictions Selecting and Printing Text Files Media Print Text Tab Advanced Settings Tab Selecting and Printing Photo Files Media Print Photos Tab Advanced Settings Tab Thumbnail Preview Hard Disk Data Encryption To Verify or Change Hard Disk Data Encryption Encryption Key For Confidential Data Xerox Smart eSolutions Enable communications with the Xerox Smart eSolutions Server Set up the Internet Proxy Server (optional) Configure DN S Validate that your Printer has been Registered for Smart eSolutions Cancelling Communications with the Xerox Smart eSolutions Server Troubleshooting General Troubleshooting Procedure TCP/IP Troubleshooting Page NetBIOS over IP Troubleshooting At the DNS or WINS Server Page IPP Troubleshooting Page Page EtherTalk Troubleshooting At a Macintosh Computer Scanning to Hard Drive Troubleshooting Page Image Quality Troubleshooting Problem Cause Solution Color Calibration